Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees. 25 years of sobriety from drugs and alcohol.
Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Met with program participants face to face in screening for programs to assist in housing and other resources. Certified in Recipient Rights.
Assisting with store operations. Interviewing potential new applicants, balancing cash drawer at end of shift. Stocking shelves, unloading trucks, managing staff of 2 per shift.
Working in a call center environment for a collection agency. Making outbound calls and taking inbound calls referring to past due inmate or consumer accounts. Managed staff of 5 collectors . Training of new hires, interviewing potential applicants, overseeing daily operations.
Collection of past due medical accounts. Making outbound calls to consumers that were past due. Determining whether to request billing back to insurance carrier or work out payment arrangments to settle the debt. Trained in the FDCPA as well as HIPPA regulations.
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