Housing Case Manager Resume Example Centers For New Horizons

HOUSING CASE MANAGER

Summary

Seasoned Case Manager Compassionate about social services. Active listener dedicated to working with individuals and their families by providing active listening and providing empathetic care simultaneously for both personal and professional growth.

Highlights

Detail-oriented
Excellent interpersonal skills
Team player

Strong communicator
Attentive listener

Experience

Housing Case Manager
February 2013 to June 2015Centers For New Horizons － Chicago, Illinois

Develop individual service plans for clients and their families Assist families with budgeting, employment interviewing and educational opportunities Provides advocacy and case management services daily Reviews and evaluates families progress on an ongoing basis Provides referrals to appropriate service providers internal and external Organizes and maintains families files in accordance to the professional practice Supports 100 families caseload by helping clients remain lease compliant Maintain a professional rapport with peers, other service providers and property management.

Program Support Worker
July 2012 to February 2013Centers For New Horizons － Chicago, Illinois

Contact clients by phone, mail or home visits as outreach attempts Interview clients and their families to perform initial intake assessments Assist case managers with filing and record keeping in accordance to the company's policies and procedures Perform administrative tasks and data entry Maintain procedures manual to ensure consistent performance of routines Check deadlines on incoming requests and put preliminary work into play Route calls to appropriate personnel and arrange call backs in a timely manner.

Night Audit
August 2008 to December 2010Embassy Suites － Chicago, Illinois

Process guest check-ins by confirming reservations, assigning rooms, issuing and activating room keys Coordinate with housekeeping staff to track room readiness Resolved any late or disputed charges Run daily reports (arrivals, departures) to identify any special requests and check for accuracy Complete designated cashier and closing reports PBX Operator Process payment types such as cash or credit for room charges, valet, video games and movies Provide excellent customer service.

Front Office Assistant
January 2000 to July 2007Dr. Jason Smith & Associates － Chicago, Illinois

Greet clients by telephone, in person or through mail Process forms to ensure accuracy and verify the data Operate office equipment such as printers, fax machine and copier Open and review correspondence to determine proper disposition Create and maintain files in accordance to company policies and procedures Maintain the cleanliness of patients rooms Scheduled appointments Track incoming payments and keep track of receipts.

Education

Associate of Arts : Human Services, 2016Kaplan College － Davenport, Iowa

Associate of the Arts : Human ServicesDavenport

Human Services

Skills

administrative, Microsoft applications, budgeting, case management, cashier, Excellent oral communication, customer service professional, data entry, fax machine, filing, mail, office equipment, PBX Operator, copier, record keeping, maintain files, written communication skills, front office support.

Resume Overview

Companies Worked For:

Centers For New Horizons
Embassy Suites
Dr. Jason Smith & Associates

School Attended

Kaplan College

Job Titles Held:

Housing Case Manager
Program Support Worker
Night Audit
Front Office Assistant

Degrees

Associate of Arts : Human Services , 2016
Associate of the Arts : Human Services

Housing Case Manager Resume Example

Resume Score: 100%

Resume Overview

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