LiveCareer-Resume

housekeeping room attendant resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Focused retail manager with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Skills
  • Guest Services
  • Cash Handling
  • Point of sale knowledge
  • Guest seating arrangements
  • Payment processing
  • Merchandising expertise
  • Team building
  • Project organization
  • Relationship development
  • Communications
  • Supervision
  • Budgets
  • Customer service
  • Team management
  • Problem resolution
  • Regulatory Compliance
  • Process improvement
  • Organization
  • MS Office
  • Operational improvement
  • Business operations
  • In-service education planning
  • Family planning services education
  • Customer service, education, and counseling
  • Worship service assistance
  • Health education
  • Service level agreements
  • High-quality customer service
  • Investment banking services
  • Elementary education
  • Drinks service
  • Providing education
  • Service marketing
  • Service coordination
  • Food service efficiency
  • Texturizing services specialist
  • Service operations oversight
  • Service termination and activation
  • Nutritional education
  • Member education
  • Understanding of special education
  • Service standard compliance
  • Understanding of payroll services
  • Excellent customer service
  • Food service
  • Production
Work History
08/2003 to 09/2005 Housekeeping Room Attendant Boyne Resorts | Bloomfield Hills, MI,
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas and living room furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and work-related accidents.
  • Worked on team of 50 staff members to service 200 rooms daily.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
01/1999 to 01/2001 Game Room Attendant University Of Montevallo | Montevallo, AL,
  • Reported game malfunction to maintenance department for resolution to decrease machine downtime.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
  • Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Recorded daily opening and closing reports to reconcile sales.
  • Operated point of sale terminal to complete customer transactions.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Leveraged POS system to sell tickets, passes, food and retail items.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
01/1997 to 01/1999 Customer Service Cashier Paradies Lagardère Travel Retail | Houston, TX,
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Requested official identification for store purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Helped customers locate appropriate store locations of brand products, answered questions about products and provided solutions for various marketing issues.
  • Served needs of customers in busy environment.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Set up new sales displays each week.
Education
Expected in 07/2016 to to Certificate | Retail Management Clover Park Technical College, Lakewood, WA GPA:
Expected in 06/2016 to to Certificate | Hotel & Restaruant Management Stratford Career Institute, St. Albans, Vermont, GPA:
Expected in 07/2020 to to Certificate | Wedding Consultant Stratford Career Institute, St. Albans, Vermont, GPA:
Expected in 06/2020 to to Certificate | Funeral Service Education Stratford Career Institute, St. Albans, Vermont, GPA:

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Resume Overview

School Attended

  • Clover Park Technical College
  • Stratford Career Institute
  • Stratford Career Institute
  • Stratford Career Institute

Job Titles Held:

  • Housekeeping Room Attendant
  • Game Room Attendant
  • Customer Service Cashier

Degrees

  • Certificate
  • Certificate
  • Certificate
  • Certificate

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