Focused, motivated, resilient; professional seeking to apply a combination of skills and academic training to pursue an opportunity for career advancement in Hotel Operation Management. Hospitality professional with 15+ years of progressive and meaningful management experience in Hospitality, consistently demonstrating a track record of accomplishment. Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety and costumer service integrity through total quality management Fundamental knowledge of key functions within Management including staff management, creating and implementing strategic plans, setting and administering budget, and developing improved processes to meet short and long term objectives. Leadership experience includes personnel management for 45+ employees; first-hand experience conducting interviews, new-hire training, corporate orientation, and performance evaluations.
Customer- Focused Product and Service Design eCornell April, 2017 to Present Human Resources Management Certificate Penn Foster University 2011 ADDITIONAL TRAINING E-Business Colorado Mountain College Aspen, CO 2016 Business Communication and Report Writing Colorado Mountain College Aspen, CO 2013 English Composition Colorado Mountain College Aspen, CO 2013 English Composition Colorado Mountain College Aspen, CO 2012 English Basic Composition Colorado Mountain College Glenwood Springs, CO 2011 English Writing Fundamentals Colorado Mountain College Glenwood Springs, CO 2011 Building and Maintaining Websites Colorado Mountain College Aspen, CO 2010 e-Marketing Course e-Marketing Association Westely, RI 2009 PROFESSIONAL TRAINING Certificate CPR/First Aid The Little Nell 2016.
Windows OS, Apple OS, MS Office (Word, Excel, PowerPoint, Outlook), Springer Miller, Counter Point, Jonas Software, Hotsos, Kronos.
HOUSEKEEPING & HEALTH CENTER DIRECTOR10/2014 to CurrentASPEN SKICO THE LITTLE NELL HOTELAspen, CO
Oversee the overall operation of Housekeeping and Spa in a Five Stars Five Diamond Hotel environment.
Train retail store employee and set up policies and procedures Assist Front of the house in any front desk, PBX operation.
Lead the staff to meet guest satisfaction score of 97%, as well as, 90% Forbes rating of cleanliness and guest service.
Responsible for hiring, coaching, training and disciplining Housekeeping, laundry and Health Center staff.
Create schedules and managing payroll and PTO requests.
Create new revenue ways in the health center.
Address standards, safety, team work strategies, daily information and stretching exercises in pre- shift meetings.
Attend stand up meetings, pre-cons, resume and department meetings.
Wall !2 Assist with supervisory and coordination of Housekeeping, laundry and Health Center staff.
On charge of build and manage rooms division 2.5 million dollar budget.
Create payroll budget for housekeeping, laundry and health center department.
Received Manager of the Quarter Award (7/2016); Manager of the month award (02/2017) and Manger of the Year award (04/2017).
HOUSEKEEPING & HEALTH CENTER MANAGER12/2011 to 10/2014ASPEN SKICO THE LITTLE NELL HOTELAspen, CO
Act as the Assistant Director of Housekeeping & SPA Manager overseeing daily operations; staff management responsibilities include oversight of recruiting, hiring, and training for 65 employees.
Create weekly employee shift schedule, doing biweekly payroll, manage supplies/inventory; administer training seminars for personnel regarding guest services, safety, and hotel policies.
Respond to individual guest issues related with the Health center and Housekeeping department.
Responsible of inventory and order retail products.
Conducting daily housekeeping supervisory checks to ensure standards are met Creating new Spa services.
Assisting with booking and billing of treatments.
Attend safety meetings.
Received the Unsung Hero Award (4/2014).
ATHLETIC CLUB & SPA SUPERVISOR05/2008 to 12/2011
Oversaw daily operational of 19,000 square feet athletic club , 3 outdoor pools, 11 outdoor tennis courts, 2 indoor tennis courts, objectives including supervisory oversight for personnel team of around 35 employees Front Desk Attendant, massage therapists, personal trainers.
Respond to individual guest issues as they occur and communicate with the management and rest of the team to resolve and for awareness.
Assist front desk team with booking of massage treatments, check-in and out members; spa and tennis guests, as well as, billing treatments and training sessions.
Staff management responsibilities included interviewing, hiring, and training new-hires and create/ update internal protocols.
Responsible of retail inventory Ensured operational efficiency in accordance with budgetary constraints.
Monitored internal resources including athletic club and laundry areas for cleanliness and preventative maintenance; tracked internal inventory supply and placed new orders as needed.
Received the Employee of the Month Award (5/2009) and (5/2011) earned significant managerial recognition for outstanding performance with Employee of the Year Award (2009).
12/2007 to 12/2011ASPEN SKICO SNOWMASS CLUBSnowmass, CO
Education and Training
BACHELOR DEGREE ON TOURISM: BUSINESS ADMINISTRATION2005AUSTRAL UNIVERSITY OF CHILEValdivia, ChileBUSINESS ADMINISTRATION