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Housekeeping and Front Desk Resume Example

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HOUSEKEEPING AND FRONT DESK
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Office administration
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Problem-solving skills
  • Time management
  • Scheduling
  • Expense reporting
  • File management
  • Sorting and labeling
  • Verbal and written communication
  • Technical Support
  • Strategic Planning
  • Meeting scheduling
  • Office organization
  • Project Management
  • Office management
  • Filing
  • Cash Handling
  • Mail handling
  • Administrative support
  • Staff Management
  • Problem-solving
  • Bookkeeping
  • Mail sorting
  • Word processing
  • Business administration
  • Researching skills
Work History
04/2020 to 10/2020Housekeeping and Front DeskHoliday Inn | New Haven, IN
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained financial accuracy by collecting deposits, fees and payments.
07/2018 to 11/2019STNAVancrest Health Care Centers | Van Wert, OH
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
01/2013 to 01/2017ReceptionistNationwide Insurance | Paulding, OH
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated multi-line telephone system to independently handle over 75 calls each day.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Accurately inputted all patient and insurance information into company's computer system using microsoft word and microsoft office
  • Processed many invoices each day and mailed documentation to clients.
  • Posted payments to accounts and maintained records.
  • Reviewed many cases per week and verified insurance coverage information.
  • Verified client information by analyzing existing evidence on file.
  • Worked with customers to understand needs and provide excellent service.
Education
06/2004High School DiplomaPaulding High School, Paulding, OH
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Resume Overview

Companies Worked For:

  • Holiday Inn
  • Vancrest Health Care Centers
  • Nationwide Insurance

School Attended

  • Paulding High School

Job Titles Held:

  • Housekeeping and Front Desk
  • STNA
  • Receptionist

Degrees

  • 06/2004 High School Diploma

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