Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Dining crew workflow optimization
  • Bussing expertise
  • Check payment processing
  • High-volume dining
  • Menu memorization
  • Employee mentoring
  • Closet detailing
  • Dusting
  • Mopping and buffing floors
  • Focused and detail-oriented
  • Chemical cleaning
  • English language
  • Time Management
  • Hospitality
  • Inventory restocking
  • Multitasking and prioritization
  • Excellent customer service
  • Strong team member
  • Meeting deadlines
  • Outgoing personality
  • Employee training
  • Outstanding cleaning
  • Team building
  • Strong communication skills
  • Flexible schedule
  • Verbal communication
Experience
08/2018 to Current Housekeeping Diversicare | Gadsden, AL,
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and floors daily.
  • Use chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Informed supervisor when supplies were low.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Cleaned, sanitized and restocked bathrooms every day to keep facilities fresh.
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
10/2017 to 08/2018 Janitor Sp Plus Corporation | Newark, NJ,
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Vacuumed carpets and mopped floors using company-approved cleaning products.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
  • Cleaned and restocked bathroom supply items to support employee needs.
03/2017 to 10/2017 Crew Member Shake Shack | West Hollywood, CA,
  • Cleaned and washed equipment to maintain excellent functionality and productivity.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Listened to customer desires and needs to recommend optimal products.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Monitored multiple databases to keep track of all company inventory.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Accepted payments and made change to process transactions.
  • Took orders, prepared foods and processed payments.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
06/2015 to 03/2017 Server/Hostess Logan's Roadhouse | City, STATE,
  • Promoted desserts, appetizers and specialty drinks.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared salads to back up kitchen staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Placed reservations through phone
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Answered questions about food and order statuses for waiting customers.
  • Cleaned seating area and checked restrooms every 15 minutes.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered customer questions about hours, seating, current wait time and other information.
Education and Training
Expected in 03/2018 High School Diploma | Pennsylvania Cyber Charter School, Midland, PA, GPA:
Expected in | Psychology Harrisburg Area Community College, Harrisburg, PA GPA:
  • Completed coursework in English and Math
  • 4.0 GPA
Accomplishments
  • Earned the “GEM” award in October 2018 at Crothall Healthcare.

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Resume Overview

School Attended

  • Pennsylvania Cyber Charter School
  • Harrisburg Area Community College

Job Titles Held:

  • Housekeeping
  • Janitor
  • Crew Member
  • Server/Hostess

Degrees

  • High School Diploma
  • Some College (No Degree)

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