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Housekeeper Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

My name is Kassey Anderson. My first job was in Ogallala Ne. and I started as a housekeeper at the age of 14 at the Best Western. I worked and attended School while in High School. They also gave me an Opportunity to farther my education with electives in my own business in Photography. After I had got my degree in Photography I had moved to Kimball Ne. with my family to finish off my Senior year. After graduation I started my Photography Busniess part time and went to work at Pamida/Shopko. I started as a cashier and over 4 year I worked my self up from a Sales Floor Manager, Receiving Specialist, Gm Manager then to Assistant Manager. I'm a Customer-oriented General Manager with 7 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Experienced in supporting servers, delivering food and bussing tables as much as in housekeeping. Good interpersonal and multitasking skills in fast-paced environments. I'm Reliable and hardworking familiar with working alone or with team. I LOVE TO LEARN! I'm always driving for new challenges and looking to farther my education, working to the top with new experiences.

Skills
  • Ironing clothing
  • Mopping and buffing floors
  • Interior and exterior cleaning
  • Polishing surfaces
  • Hospitality background
  • Decision making skills
  • Supply inventory management
  • Excellent oral and written communication
  • Five-star resort cleaning
  • Point of Sale (POS) system operations
  • Sales Techniques
  • Relationship management
  • Food safety understanding
  • Effective customer upselling
  • Liquor, wine and food service
  • Sales experience
  • Cost controls
  • Loading and unloading inventory
  • Technical writing
  • Shipping coordination
  • Team building
  • Customer service
  • Organization
  • Administrative support
  • Invoice generation
  • Security systems
  • Team management
  • Problem resolution
  • RFI Scanners
  • Inventory management
  • Data evaluation
  • Package preparation
  • MS Office
  • Project organization
  • Business operations
  • Supervision
Experience
Housekeeper, 03/2020 to Current
Stoneridge CreekPleasanton, CA,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Interacted pleasantly with clients and guests when performing daily duties.
Waitress/Relief Night Manager, 12/2019 to 02/2020
DinerCity, STATE,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Implemented new POS system and trained [Number] staff members of effective use.
Bartender/Waitress Supervisor, 10/2018 to 12/2019
WindbreakCity, STATE,
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Increased [Type] product sales by effectively designing new menus and training [Number] employees on effective salesmanship.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served over [Number] tables at once while supervising staff of [Number] servers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Implemented new POS system and trained [Number] staff members of effective use.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education and Training
High School Diploma: , Expected in 05/2010
Kimball Jr./Sr. High - Kimball, NE,
GPA:
Associate of Arts: Photography, Expected in 01/2010
Ogallala High School - Ogallala, NE
GPA:

Also took 2 years of Business Management in Ogallala High School Jr & Sr Year.

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Resume Overview

School Attended
  • Kimball Jr./Sr. High
  • Ogallala High School
Job Titles Held:
  • Housekeeper
  • Waitress/Relief Night Manager
  • Bartender/Waitress Supervisor
Degrees
  • High School Diploma
  • Associate of Arts

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