LiveCareer-Resume

housekeeper resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Bilingual
  • Can work in a fast paced environment
  • Great at communication, whether its written or verbal.
  • Efficiency.
  • Can work in a fast pace environment.
  • Computer literate.
  • Multi-task.
  • Active listening
  • Scheduling.
  • Problem solving.
  • Stress management.
  • Phone etiquette.
  • Multi-line phone services
  • Problem solving.
  • Attention to detail.
  • Customer focus.
  • Thinking Skills.
  • Organization.
  • Business writing.
  • Teamwork.
  • Good with Welcoming, Greeting guest.
  • Good with giving guest Directions to their destination.
  • Receiving/sorting mail and packages.
  • Information management.
  • Microsoft
  • Typing
Experience
05/2021 to Current
Housekeeper Stoneridge Creek Pleasanton, CA,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Organized supplies for use based on expected customer needs.
  • Interacted positively with residents while cleaning apartments and common areas.
09/2020 to Current
Front Desk Receptionist Wts International, Inc. Johnston, RI,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Created and optimized employee schedules for shift coverage.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
09/2020 to 11/2020
Waitress Holiday Retirement Athens, GA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Cleared table and bussed dishes to allow for quick setups.
  • Provided timely checks on guest needs and brought requests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
06/2018 to 06/2020
Call Center Representative Humana Inc. Gainesville, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
Education and Training
Expected in 05/2017
High School Diploma:
Grand Junction High School - Grand Junction, CO
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Grand Junction High School

Job Titles Held:

  • Housekeeper
  • Front Desk Receptionist
  • Waitress
  • Call Center Representative

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: