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Housekeeper Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Bilingual
  • Can work in a fast paced environment
  • Great at communication, whether its written or verbal.
  • Efficiency.
  • Can work in a fast pace environment.
  • Computer literate.
  • Multi-task.
  • Active listening
  • Scheduling.
  • Problem solving.
  • Stress management.
  • Phone etiquette.
  • Multi-line phone services
  • Problem solving.
  • Attention to detail.
  • Customer focus.
  • Thinking Skills.
  • Organization.
  • Business writing.
  • Teamwork.
  • Good with Welcoming, Greeting guest.
  • Good with giving guest Directions to their destination.
  • Receiving/sorting mail and packages.
  • Information management.
  • Microsoft
  • Typing
Education and Training
Grand Junction High School Grand Junction, CO Expected in 05/2017 High School Diploma : - GPA :
Experience
Stoneridge Creek - Housekeeper
Pleasanton, CA, 05/2021 - Current
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Organized supplies for use based on expected customer needs.
  • Interacted positively with residents while cleaning apartments and common areas.
Wts International, Inc. - Front Desk Receptionist
Johnston, RI, 09/2020 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Created and optimized employee schedules for shift coverage.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
Holiday Retirement - Waitress
Athens, GA, 09/2020 - 11/2020
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Cleared table and bussed dishes to allow for quick setups.
  • Provided timely checks on guest needs and brought requests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Humana Inc. - Call Center Representative
Gainesville, FL, 06/2018 - 06/2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
Languages
Spanish :
Native/ Bilingual
Negotiated :

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78Average

Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Grand Junction High School
Job Titles Held:
  • Housekeeper
  • Front Desk Receptionist
  • Waitress
  • Call Center Representative
Degrees
  • High School Diploma