housekeeper resume example with 3+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Hardworking and reliable sever worker with a strong background of being a sever taking orders, payments and keeping tables clean. Help customers with questions with answers.
Skills
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Work History
01/2020 to Current Housekeeper Hcr Manorcare Inc. | Henderson, CO,
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Removed waste paper and other trash from premises to designated area.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked about 10 or more rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied over about 10 or more wastebaskets per shift to transport waste to proper disposal areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
05/2018 to 03/2019 Shift Leader Panera Bread (Pr Management Corp) | Brockton, MA,
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
- Assigned daily employee tasks and monitored activity and completion.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Trained new employees and delegated daily tasks and responsibilities.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Regulated pricing, inventory count and supply during shift hours.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
02/2017 to 05/2018 Cashier Dairy Queen | Terrell, TX,
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked closely with cooks to solve problems and handle customer concerns.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
Expected in 06/2018 High School Diploma | Marshall High School, Marshall, MN
| Culinary Arts Southwest Minnesota State University, Marshall, MN
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Resume Overview
School Attended
- Marshall High School
- Southwest Minnesota State University
Job Titles Held:
- Housekeeper
- Shift Leader
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
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