Hardworking and reliable with strong ability. Offering service mind and willing to learn as work individuals or as a teamwork. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Exceptional time management
Hard working.
English language fluency
Excellent oral and written communication
Customer service-focused
Beside English I can speak Thai language.
Know basic require computer program.
Service mind
Experience
03/2021 to Current
HousekeeperCommunity Health System – Canton, MS,
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
Followed safety procedures when handling materials and discarding waste.
Mop the floor and dusted furniture to maintain organized, professional appearance.
Make sure keep the restroom clean
03/2018 to 09/2020
Food Service WorkerAkron Children's Hospital – Cuyahoga Falls, OH,
Maintained order and cleanliness of work areas to conform with health codes.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
06/2009 to 06/2014
Food ServerEldorado Resorts, Inc. – Waterloo, IA,
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed final preparations of dishes and quickly delivered items to customers.
Calculated charges, issued table checks and collected payments from customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Resolved customer concerns with friendly and knowledgeable service.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
08/2007 to 07/2009
BaristaFreeman Health System – Parsons, KS,
Operated cash register, collected payments and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Memorized official and off-menu coffee and tea preparations.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Supported highest standards of conduct and service to support company reputation.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Weighed, grounded and packed coffee to prepare customer orders.
Established and adjusted ordering parameters to manage inventory.
Created complex, hand-crafted beverages based upon customer preferences.
Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Addressed and resolved customer concerns to maintain brand loyalty.
Gave samples of popular coffee and tea blends to create sales opportunities.
Greeted guests with pleasant smile and superior customer service.
Cleaned and sanitized work areas, utensils and equipment.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Listened to customer desires and needs to recommend optimal products.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Educated customers on beverage menu items and provided samples of daily brews.
Gave details on coffee blends and preparation descriptions to customers.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Merchandised display cases and promoted prepared foods.
06/1998 to 06/2000
Head CashierTotal Wine – Arlington, VA,
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Processed payments for customers quickly and accurately to exceed productivity standards.
Helped with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Processed refunds for worn, damaged and broken merchandise.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Made change on ash register, handling payments by cash, credit, debit and personal checks.
Education and Training
Expected in 03/1990 to to
High School Diploma: Takpitaya High School - Tak Province, Thailand GPA:
Major in Math & Science
Expected in to to
Bachelor of Arts: Hotel And Motel Management Payap University - Chiangmai Mai, Thailand GPA:
In tourist industrial I learn so much a bout all the works in the hotel, Restaurant & airline. I took class for and a half years. But has to move to the United Sate in 1994 November. Had military family move around 7 states & lived in 11 houses. Never have chance to go back to complete my degree on my 4th year college. But hope try to complete degree some time in the near future.
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