LiveCareer-Resume

housekeeper resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for 6 years. Excellent communications skills and high cleanliness standards leading to outstanding results. Motivated Housekeeper with 6 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Hardworking housekeeper bringing 6 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.

Skills
  • Cleaning techniques
  • Building maintenance
  • Window Cleaning
  • Vacuuming
  • Quality Control Guidelines
  • Mopping and Sweeping
  • Dusting Furniture
  • Cleaning Bathrooms
  • Folding clean laundry
  • Housekeeping
  • Cleaning bathrooms
Work History
Housekeeper, 10/2015 to Current
PeopableSparta, IL,
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Adhered to professional house cleaning checklist.
  • Documented and reported necessary facility and building repairs observed.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Kept building entryway glass clean and polished for professional presentation.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Verified cleanliness and organization of storage areas and carts.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed waste paper and other trash from premises to designated area.
Customer Service Manager, 03/2006 to 01/2015
Clean Harbors, Inc.Syracuse, NY,
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills.
  • Greeted and welcomed new members, establishing and updating membership Wal-Mart
  • Maintained store equipment, printers and fax machines.
  • Managed overstocking, restocking and inventory control procedures during all shifts
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress Supervisor, 11/1999 to 01/2006
Ghoulardis Bar And GrillCity, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
GED: , Expected in 07/2000 to LCCC - Elyria, OH,
GPA:

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Resume Overview

School Attended

  • LCCC

Job Titles Held:

  • Housekeeper
  • Customer Service Manager
  • Waitress Supervisor

Degrees

  • GED

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