LiveCareer-Resume

housekeeper resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Competent [Job Title] with over [Number] years of experience providing excellent housekeeping services in hotel and private residence settings. Accustomed to handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Skills
  • Chemical cleaning
  • Caring for fine china
  • Light fixtures and ceiling fans
  • Ergonomics and safety training
Education and Training
Ft Lauderdale High Ft Lauderdale , FL Expected in 05/1993 GED : - GPA :
Experience
Maine Health - Housekeeper
Camden, ME, 12/2020 - 01/2021
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Badger Meter Inc - Customer Service Representative
Centennial, CO, 02/2000 - 08/2010
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Giant Eagle, Inc. - Team Member
Export, PA, 02/2000 - 03/2010
  • Upheld high standards of productivity and quality in all areas of operations.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Rotated through series of [Number] different stations each [Timeframe] based on team needs.
Lyon Living - Assistant Manager
San Clemente, CA, 02/1997 - 01/2000
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.

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Resume Overview

School Attended

  • Ft Lauderdale High

Job Titles Held:

  • Housekeeper
  • Customer Service Representative
  • Team Member
  • Assistant Manager

Degrees

  • GED

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