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Housekeeper Resume Example

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HOUSEKEEPER
Professional Summary

Hardworking Customer Service Representative with 2 years of experience working with Credit Cards.

Trained in project and time management with extensive knowledge of customer support and proven multitasking abilities.

Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled in coordinating documentation and handling payments.

Bring extensive high-call volume experience spanning 2 years working with credit card consumers.

Superior computer skills and telephone etiquette.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Skills
  • Credit card processing
  • Complaint resolution
  • Creative problem solving
  • Professional telephone demeanor
  • Multi-line phone talent
  • Account management
  • Money handling abilities
  • Good listening skills
  • MS Office proficiency
  • Strategic sales knowledge
  • Computer proficient
  • Exchanges and refunds
  • POS systems operations
  • Detail oriented
  • Opening and closing procedures
  • Invoice and payment processing
  • Self-motivated
  • Correspond well in fast pace environments
  • Excellent interpersonal, communication and customer service skills
  • Folding clean laundry
  • Housekeeping
  • Confidentiality
  • Reporting and documentation
  • Excellent people skills
  • Technical support
Work History
Housekeeper, 01/2019 to 01/2020
Encompass Health – Savannah, GA
  • Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Changed bed linens and collected soiled linens for cleaning.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Customer Service/Technical Support Representative, 01/2017 to 01/2019
Total System Services Inc. – Columbus, GA
  • Provided information to customers regarding TSYS' charge card and loyalty program and helped to open and activate new accounts
  • Responded to customer requests for products, services and company information
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with numerous calls in queue per minute
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collate source data such as customer's names, phone numbers, credit card information and enter data into various customer service software
  • Handling various calls on a daily basis while consistently resolving client issues in a rapid manner
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Processed credit card payment transactions using Payment Software
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Sales Associate, 06/2015 to 01/2017
Kids Foot Locker – Columbus, GA
  • Maintained organized, presentable merchandise to drive continuous sales
  • Maintained records related to sales, returns and inventory availability
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Education
High School Diploma: 05/2017
Central High School - Phenix City, AL
Some College (No Degree): Medical AssistanceColumbus Technical College - Columbus, GA
Certifications
  • CPR/First Aid Certificate
  • Basic Life Support Certificate
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Resume Overview

Companies Worked For:

  • Encompass Health
  • Total System Services Inc.
  • Kids Foot Locker

School Attended

  • Central High School
  • Columbus Technical College

Job Titles Held:

  • Housekeeper
  • Customer Service/Technical Support Representative
  • Sales Associate

Degrees

  • High School Diploma : 05/2017
    Some College (No Degree) : Medical Assistance

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