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housekeeper resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.

Devoted Personal Care Aide Assistant with advanced understanding of medical terminology and procedures. Energetic and personable with compassionate bedside manner. Communicates with healthcare professionals across organizational levels.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service/ Sales standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Natural cleaning products
  • Dusting
  • Ergonomics and safety training
  • Washing windows
  • Mopping and buffing floors
  • Light fixtures and ceiling fans
  • Polishing surfaces
  • Chemical cleaning
  • Closet detailing
  • Credit card payment processing
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Retail sales customer service
  • Adaptive team player
  • Grooming and bathing assistance
  • Quick problem solver
  • Reliable transportation
  • Calm and level-headed under duress
  • General housekeeping ability
  • Medication administration
  • HIPAA
  • Coordination skills
Experience
Housekeeper, 10/2020 - Current
Renaissance Senior Living Of Vero Beach Vero Beach, FL,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Customer Service Representative, 07/2019 - 03/2020
Verizon Bald Knob, AR,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Personal Care Aide Assistant, 08/2018 - 05/2019
Michael Foods Inc Green Bay, WI,
  • Provided ongoing compassionate patient care for each client.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Used mobility devices to transport patients.
Education and Training
: Bachelors in Business Administration, Expected in
-
Independence University - Salt Lake City, UT
GPA:
Status -
: Accounting, Expected in
-
Bryant And Stratton College - Rochester, Ny,
GPA:
Status -
High School Diploma: , Expected in 06/2005
-
Lockport High School - Lockport, NY
GPA:
Status -

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Resume Overview

School Attended

  • Independence University
  • Bryant And Stratton College
  • Lockport High School

Job Titles Held:

  • Housekeeper
  • Customer Service Representative
  • Personal Care Aide Assistant

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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