Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Skills
- Department coordination
- Guest relations
- Cleaning practices
- Quality assurance and control
- Data archiving
- Invoice processing
- Document control
- Stocking bathrooms
- Washing windows
- Customer service-focused
- Time management
- Customer relationship management
- Credit card payment processing
- Technologically savvy
- Inbound and outbound calling
- High-energy attitude
- In-store support
- Problem-solving abilities
- Call center experience
- Customer relations
Education and Training
Dobyns - Bennett High School Kingsport, TN Expected in 09/2015 ā ā High School Diploma : - :
Northeast State Community College Blountville, TN Expected in ā ā
Claire-Henager College-Ogden Ogden, UT, Expected in ā ā
Experience
Mhc Equity Lifestyle Properties - House Keeping
Melbourne, FL, 08/2017 - 08/2017
Melbourne, FL, 08/2017 - 08/2017
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Harris Teeter, Llc - Cashier
Chesapeake, VA, 05/2017 - 08/2017
Chesapeake, VA, 05/2017 - 08/2017
- Monitored self-checkout users to identify problems and maintain store security.
- Assisted with purchases, locating items and signing up for rewards programs.
- Verified payments and electronic funds accuracy to protect all involved parties.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Informed customers about store policies, merchandise options and current promotions.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Stayed up to date on current item discounts to support promotions.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Capitol Federal Savings Bank - Customer Service Representative
Leawood, KS, 06/2016 - 11/2016
Leawood, KS, 06/2016 - 11/2016
- Assisted multiple customers within small time frames with credit card disputes or answering basic questions about their bill.
- Answered customer questions and addressed concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered Multiple inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld privacy and security requirements established by Bank of america's regulatory agencies.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
A-1 Work Force - Temp Worker
City, STATE, 06/2015 - 08/2015
City, STATE, 06/2015 - 08/2015
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Fabricated, assembled and moved large set pieces into correct locations to meet specifications set by [Job title].
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Resume Overview
School Attended
- Dobyns - Bennett High School
- Northeast State Community College
- Claire-Henager College-Ogden
Job Titles Held:
- House Keeping
- Cashier
- Customer Service Representative
- Temp Worker
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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