•able to handle cash related transactions
•able to operate various computer software programs
•professional appearance and work ethic
•able to communicate effectively and politely
•strive to provide excellent customer service
-Ensure a high level of customer service was maintained at all times.
-Performed routine duties in cleaning and servicing guest rooms.
-Esured security and Privacy of guests.
-Promoted a positive image of the hotel to guests by being pleasant, honest, friendly, and quick to address any guests requests and/or issues.
-Answer calls within guidelines/goals established by myself and contact center management.
-Consistantly achieve call quality score goals to meet customer satisfaction.
-Address customer inquiries in a timely and accurate manner.
-Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
-Acheived and held a customer satisfaction rating of 95% within six months exceeding corporate goals.
-prepared lesson plans for the children on a daily basis.
-prepared creative activities for the children to participate in.
-monitored the children's progress and development.
•volunteer work for DHS communications
•two years for computer training, scheduling, Microsoft word & excel
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