Has worked primarily in the hospitality and janitorial industries. I am a very detail- oriented, motivated, and dedicated employee. I am also a very reliable and responsible person, who is willing to do what it takes to get the job done.
Consistently recognized by management for providing superior customer service. Resolved guest complaints. Cleaned rooms to the satisfaction of all clients. Replenished hotel amenities such as drinking glasses and writing supplies. Delivered special request items such as cribs to guest rooms. Swept and vacuumed floors, hallways and stairwells. Removed trash and dirty linens from room attendant carts. Stocked room attendant carts with supplies. Replenished guest supplies and amenities. Supplied guests with extra towels and toiletries when requested.Cleaned and returned vacant rooms to occupant-ready status.
Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Kept utility sink rooms in clean, neat and orderly condition. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Assisted co-workers. Assisted diners with seating as needed. Greeted guests and sat them at tables or in waiting areas. Informed patrons of establishment specialties and features. Located items requested by customers. Provided guests with menus. Received and recorded patrons' dining reservations. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained a professional tone at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests.
Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours. Maintained neat and attractive bakery food cases. Continually kept carpets and floor clear of debris. Prepared the buffet and salad bar for dinner service. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Delivered an exceptional dining experience with friendly, fast service. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Regularly checked on guests' satisfaction. Answered questions about menu selections and made recommendations when requested. Promptly served all food courses and alcoholic beverages to guests. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
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