Hotline Intake/HMIS Resume Example Greater Richmond Interfaith Program (GRIP)

HOTLINE INTAKE/HMIS

Professional Summary

Conscientious Case Manager bringing [ 15 ] years in social work and case management services. Displays perseverance in the face of challenges.

Skills

Work History

Hotline Intake/HMIS10/2007 to 07/2009
Greater Richmond Interfaith Program (GRIP) – Concord, CA

Referred residents and families to community resources to improve well-being and quality of life.
Answer hotline phone. call sheet for each call, 30 to 80 calls a day.
Input data into countys HMIS system.
Gave out beds for homeless shelters, monthly reports and excel totals.

Peer Counselor08/2006 to 10/2007
Central County Adult Interim Housing Program – Concord, CA

Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Assessed clients' work readiness, made referrals and coached clients on job searches.
Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.

Program Leader03/2004 to 07/2006
New Way Services Inc – Concord, CA

Supervised [ 10 ] program staff members.
Intervened in crisis situations to protect residents and others.
Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model.
Conducted competency-based, interactive interviews to identify client needs.
Worked with senior case managers to coordinate team development activities and trainings.
Monitored team performance, including developing performance improvement plans and recommending achievement awards.

Education

High School Diploma: Basic1986Island High School - Alameda, CA

Resume Overview

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