Dedicated hotel supervisor motivated to maintain customer satisfaction and contribute to company success.
I have worked all 3 shifts day shift , swing shift and graveyard,throughout the 6 years that I've been working in the hotel.Since being their organized weekly sales reports for the sales department to track product success.Ihave also trained atleast 30 new employees since working at the hotel. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.I have also Developed highly empathetic client relationships and earned reputation for great customer service.Other job duties include working as a team member performing cashier duties, product assistance and cleaning.While at the hotel I have served as the companys only bilingual Spanish/English customer service representative.
I have been trained in hotel management and supervisor training
The honors that I have recieved have been to start as a night clerk and work my up to swing shift during the day which demands more responsibility because of the increase in guest check ins and groups.As I continued to work as a clerk the manager offered me a supervisor position because of my knowledge in the hotel. While working in the hotel business I have enjoyed working with guests and employees and look forward to new opportunities.
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