Hardworking hotel server whose wide-ranging background includes five years as a server. Focused on hospitality and service as well as streamlining operations to promote organizational efficiency.
I am confident that I can become a commendable flight attendant dedicated to providing top-notch in-fight service. To set passengers at ease by responding to their questions and concerns and by doing my best to exceed passenger comfort.
Maintained daily cleanliness of server side areas and restaurant floor. Assisted in maintaining preparation and service areas in a sanitary condition. Responded to resident or guest complaints regarding food or service. Assigned patrons to tables suitable for their needs and according to rotation. Served meals and snacks to employing families and their guests. Responded to resident or guest complaints regarding food or service. Received and recorded patrons' dining reservations. Spoke with patrons to ensure satisfaction with food and service.
Helped with preparation, set-up, and service for catering events. Greeted each guest with friendly eye contact.
Processed guest payments for room charges, food and beverage charges and phone charges. Recommended top dining and entertainment options for guests in the New York area. Balanced all rebates and other miscellaneous charges. Contacted housekeeping or maintenance staff when guests reported problems. Improved guest service ratings with providing authentic guest hospitality and service.
Assisted co-workers. Accepted payment from customers and made change as necessary. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cognitive Behavioral Therapy coursework
Member of "Psych Today" Club
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