Energetic Customer Service Agent with more than 25 years of experience helping customers/ guests with finding the right fit and improving products and services per client base.
Polite and positive in any role assigned, with exceptional telephone etiquette. Proficient in assisting guests with reservations, check in and any needs that may arise, also have proven sales ability. Easily adaptable to high-pressure, dynamic situations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries, while I also have proven salesability, and general operations knowledge with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
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