Hotel Night Auditor Resume Example
I am a highly motivated person who thrives at meeting customers needs. I enjoy resolving conflicts or problems as they arise to make the patient experience as seamless as possible. Approachable customer service with 6 years of experience. I'm motivated, reliable and willing to go the extra mile to please customers. I have been recognized for consistent attention to quality customer service. Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions as well as having strong verbal and written communication skills. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in excel and microsoft with advanced interpersonal abilities. Shows extreme attention to detail. Remarkable top service providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenges that come by way.
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Crystal Springs Resort － Hamburg , NJ
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
•Kept accounts in balance and ran daily reports to verify totals.
•Maintained transaction security by verifying payment cards against identification.
•Planned coverage needs and organized services to support incoming special events.
•Updated customer accounts with add-on room charges, including room service bills.
•Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
•Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
•Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Fogo De Chao － The Woodlands , TX
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
•Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
•Kept register accurate through correct billing, payment processing and cash management practices
•Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
•Greeted and maintained relationships with regular customers.
•Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
•Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Fogo De Chao － Baltimore , MD
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
•Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
•Managed customer relations and customer service through daily communication and interaction.
•Exceeded service objectives by applying proven customer service and sales best practices.
•Issued receipts and processed refunds, credits, or exchanges.
Total Wine － Lynnwood , WA
DiPaulo
- Reviewed and resolved differences between accounting information and cash drawer.
•Greeted customers and responded to requests for information.
•Counted cash in register drawer at beginning and end of shift.
•Educated customers on promotions to enhance sales.
•Assisted customers by answering questions and fulfilling requests.
•Operated cash register swiping barcoded items across electronic scanner to record price and collected payment
•Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
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Resume Overview
School Attended
- Mill Creek High School
Job Titles Held:
- Hotel Night Auditor
- Server
- Front Line Cashier
Degrees
- High School Diploma May 2016
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