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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Summary

Motivated employee with a talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in a fast-paced, intense environment.

Skills
  • POS systems
  • Payment processing
  • Customer greeting
  • Product recommendations
  • Loss prevention
  • Customer assistance
  • Merchandise restocking
  • Cash counting machine operations
  • Cash management
  • Continuous development
  • Cleaning skills
  • Safety understanding
  • Cheerful and energetic
  • Organized
  • Courteous demeanor
  • Time management
  • Superior communication skills
  • High-energy attitude
  • Detail-oriented
  • Menu memorization
Experience
Rock Fish Grill | Virginia Beach , VAHostess05/2020 - 11/2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Successfully balanced bussing and hostessing seamlessly without sacrificing work quality.
  • Consistently went above and beyond expectations by helping with bringing water to waiting customers and cleaning up dirty dishes on tables to support teammates and provide great customer service.
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Immediately bussed tables when guests left to prepare for next party.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Offered insight into menu items to answer customer questions.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
Tropical Smoothie Cafe | Virginia Beach, VATeam Member, Cashier07/2017 - 08/2019
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Trained new employees on smoothies and cashier positions to support team efficiency.
  • Cleaned and sanitized work areas between runs using sanitizer and other cleaning equipment.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Rotated through series of four different stations each based on team needs.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Mahi Mah's Seafood Restaurant And Sushi Saloon | Virginia Beacg, VAHostess06/2018 - 09/2018
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered telephone to provide establishment information and take party reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Helped to plan and execute parties for more than 150 guests, including coordinating menus and preparing tables.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered questions about food and order statuses for waiting customers.
  • Guided guests to appropriate seating for party size, provided with menus and drinks.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Rose And Womble Reality | Virginia Beach, VAReal Estate Assistant07/2016 - 03/2017
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Responded to telephone inquiries from clients and assistants and delivered information to inform and educate callers.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
Education and Training
Floyd Kellam High School | Virginia Beach, VAHigh School Diploma05/2018
Randolph College | Lynchburg, VABachelor of Arts in BiologyExpected in 04/2022
  • Minor in History and English
  • Latinix Familia Association Member
  • 3.8 GPA
  • Minor in History
  • Minor in English
  • Theta Kappa Society
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Resume Overview

Companies Worked For:

  • Rock Fish Grill
  • Tropical Smoothie Cafe
  • Mahi Mah's Seafood Restaurant And Sushi Saloon
  • Rose And Womble Reality

School Attended

  • Floyd Kellam High School
  • Randolph College

Job Titles Held:

  • Hostess
  • Team Member, Cashier
  • Real Estate Assistant

Degrees

  • High School Diploma
    Bachelor of Arts in Biology

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