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hostess resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Committed food runner with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills.

Skills
  • Check payment processing
  • Buffet setup and takedown
  • High-volume dining
  • Menu memorization
  • Table Bussing
  • Seating assignment preparation
  • Dining customer service
  • Conflict resolution
  • Decision-making
  • Safe food handling
  • Special dietary requirements
Education and Training
Thomas Jefferson University Philadelphia, PA Expected in : Business Management - GPA :
Experience
Mhc Equity Lifestyle Properties - Hostess
Orefield, PA, 11/2019 - 08/2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
Cache Creek Casino Resort - Food Runner
Brooks, CA, 11/2019 - 08/2021
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Monitored tables for guest needs and customer service opportunities.
  • Assisted servers as needed to optimize guest dining experience.
  • Memorized dining room floor plans and understood seat number system.
  • Inventoried food supplies to determine needs and replenish stations.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
Cache Creek Casino Resort - Food Runner
Brooks, CA, 08/2017 - 08/2021
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Assisted servers as needed to optimize guest dining experience.
  • Monitored tables for guest needs and customer service opportunities.
  • Memorized dining room floor plans and understood seat number system.
  • Inventoried food supplies to determine needs and replenish stations.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Stocked condiments in cooler at proper temperature, set up and replenished buffet and maintained highest sanitary standards of food preparation, transport and serving.
  • Provided mentorship and guidance to new kitchen team members.
Mhc Equity Lifestyle Properties - Hostess
Raymond, NH, 08/2017 - 08/2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.

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Resume Overview

School Attended

  • Thomas Jefferson University

Job Titles Held:

  • Hostess
  • Food Runner
  • Food Runner
  • Hostess

Degrees

  • Some College (No Degree)

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