LiveCareer-Resume

hostess resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Hardworking Hostess/Server offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Skills
  • Food Inspection
  • Dining Crew Workflow Optimization
  • Menu Memorization
  • Check Payment Processing
  • Table Bussing
  • Wait List Management
  • Highly Organized
  • Covid Symptom Screening
  • Cleaning and Sanitizing
  • Multitasking and Prioritization
  • Large Party Preparation
  • Team Player
  • Self-Motivated
  • Opening and Closing Procedures
  • Guest Greeting and Seating
  • Attention to Detail
  • Time Management and Prioritization
  • Creative Problem Solving
  • Service-Oriented
  • Warm and Welcoming
  • Front- and Back-of-House Coordination
  • Verbal and Written Communication
  • Reliable and Trustworthy
  • Active Listening and Communication
  • Personable and Friendly
  • Liquor, Wine and Food Service
  • Point of Sale (POS) System Operations
  • Food Safety Standards
  • Able to Lift 30 Pounds
  • Menu Recommendations
  • Age Verification
Education and Training
Northeastern Illinois University Chicago, IL Expected in 08/2017 : - GPA :
  • Completed coursework in Music Theory, Voice Lessons , Music Performance and
Morton West High School Berwyn, IL, Expected in 06/2016 High School Diploma : - GPA :
Experience
Morris Hospital - Hostess
Seneca, IL, 11/2021 - 03/2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Halifax Health - Hostess/Server
Orange City, FL, 04/2021 - 11/2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Schlotzsky's Deli - Cashier/Barista
Victoria, TX, 10/2018 - 03/2020
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Received and accurately processed customer payments.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Rockys Family Pizza Rest. - Cashier
City, STATE, 12/2012 - 10/2018
  • Operated cash register, collected payments, and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
Languages
English :
Professional
Negotiated :
Spanish :
Professional
Negotiated :

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Resume Overview

School Attended

  • Northeastern Illinois University
  • Morton West High School

Job Titles Held:

  • Hostess
  • Hostess/Server
  • Cashier/Barista
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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