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hostess resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Excited to begin a new journey in being a Laser Medical Aesthetician.

Skills
  • Effective customer upselling
  • Check payment processing
  • Conflict and dispute resolution
  • Service prioritization
  • Communications
  • Organization
  • Planning and coordination
  • Process improvement
  • Administrative support
  • Customer service
  • Team building
  • Problem resolution
Experience
Hostess, 02/2020 - Current
Beaver Creek Ski Resort Beaver Creek, CO,
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Notified servers after seating parties in section for prompt service.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Hostess, 05/2019 - 02/2020
Beaver Creek Ski Resort Avon, CO,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered telephone to provide establishment information and take party reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Notified servers after seating parties in section for prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Calculated charges, issued table checks and collected payments from customers.
Temporary Classroom Helper, 02/2019 - 05/2019
New Life Day Care City, STATE,
  • Earned reputation for good attendance and hard work.
  • Supervised children
  • Rotational cleaning
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Main Office Secretary, 08/2015 - 05/2018
New Life Christian Academy City, STATE,
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Developed and implemented efficient filing systems and customer database protocols.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education and Training
Certified Laser Technician : Laser Tech , Expected in 04/2020
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National Laser Institute - Scottsdale, AZ
GPA:
Status -

I received a certification within the Laser Technician Guidelines during the new hybrid online class.

  • Completed professional development in Laser Technology
: Clinical Psychology, Expected in
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Eastern Gateway Community College - Steubenville, OH
GPA:
Status -

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Resume Overview

School Attended

  • National Laser Institute
  • Eastern Gateway Community College

Job Titles Held:

  • Hostess
  • Hostess
  • Temporary Classroom Helper
  • Main Office Secretary

Degrees

  • Certified Laser Technician
  • Some College (No Degree)

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