Hostess Resume Example Red Lobster

HOSTESS

Professional Summary

Cheerful worker always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 7 years of experience in customer service settings.

Skills

Customer service
Money handling abilities
POS systems expert
Credit card processing
Sales techniques
Item promotion

Communication skills
Payment collection
Stocking and replenishing
Identification checks
Basic math skills

Work History

Hostess, 08/2014 to 11/2014
Red Lobster – San Angelo, TX

Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards.
Planned and executed guest parties by organizing menus, spaces and special requests.
Documented reservations and communicated changes to guests using POS system.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Conducted dining room and server checks to assess readiness for expected customer loads.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took information about guests' party size, led to seating, offered menus and seated guests.
Assigned patrons to tables suitable for needs and restaurant section rotation.

Retail Sales Associate, 06/2014 to 08/2014
Beall's Department Stores Inc. – San Angelo, Texas

Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Kept on top of changes to store products and promotions to maintain strong sales.
Protected purchase items with proper bagging and wrapping to prevent damage.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Increased product appeal and customer experience by interacting directly with customers.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Server, 02/2014 to 06/2014
McAlister's Deli – Broken Arrow, OK

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Concessions Cashier, 12/2013 to 06/2014
Cinemark – Tulsa, OK

Maintained current knowledge of store promotions and highlighted sales to customers.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Prepared beverages and filled food orders for customers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Used POS system to enter orders, process payments, and issue receipts.
Served needs of customers in busy work environment.
Educated customers on promotions to enhance sales.

Education

None: Graphic Design , 08/2011
Lake Land College - Mattoon, IL

High School Diploma: 05/2011
Beecher City High School - Beecher City, IL

Resume Overview

Companies Worked For:

Red Lobster
Beall's Department Stores Inc.
McAlister's Deli
Cinemark

School Attended

Lake Land College
Beecher City High School

Job Titles Held:

Hostess
Retail Sales Associate
Server
Concessions Cashier

Degrees

None : Graphic Design , 08/2011
High School Diploma : 05/2011

Hostess Resume Example

Resume Score: 80%

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