LiveCareer-Resume
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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Cheerful baker offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Skills
  • To-Go Order Preparation
  • Menu Memorization
  • Dining area maintenance
  • High-Volume Dining
  • Food Preparation and Safety
  • Interactive Communication Skills
  • Guest Seating Arrangements
  • Food station setup
  • Beverage preparation
  • Menu board art
  • Front-of-house display creation
  • Hospitality service expertise
Work History
07/2021 to 01/2022 Hostess Healthcare Services Group | Kenton, OH,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
06/2021 to 08/2021 Barista Concord Hospitality | Sunrise, FL,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Cultivated to recall customers' names and address each by name.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Educated coworkers and customers about new products.
  • Prioritized drink requests while managing interruptions.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
04/2021 to 06/2021 Hostess Healthcare Services Group | Lewiston, ME,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Expected in 06/2023 to to Associate of Arts | Asheville Buncombe Technical College, Asheville, GPA:

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Resume Overview

School Attended

  • Asheville Buncombe Technical College

Job Titles Held:

  • Hostess
  • Barista
  • Hostess

Degrees

  • Associate of Arts

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