LiveCareer-Resume

hostess resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I have a bubbly personality and will always greet anyone with a smile. I am skilled and motivated to enhance customer loyalty with exceptional service. I maintain well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. I’m always willing to learn something new; I learn fast and have an amazing work ethic.

Skills
  • Food inspection
  • Check payment processing
  • Seating assignment preparation
  • Menu memorization
  • Table Bussing
  • Safe food handling
  • Work ethic
  • Leadership
  • Collaboration
  • Fast learner
  • Work good under-pressure
  • Very friendly and easy to talk too
Experience
01/2019 to 11/2019 Hostess Vail Resorts | Eureka, MO,
  • Tracked seated guests and available seating using [System].
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Checked dining and serving areas every 30 minutes to an hour to verify proper cleanliness and readiness for guests.
  • Answered questions about food and order statuses for waiting customers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
04/2018 to 08/2018 Cashier Kneaders Bakery & Cafe | Thornton, CO,
  • Helped customers by answering questions and locating merchandise.
  • Encouraged fellow associates to employ exceptional customer service techniques.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed returns by repackaging, tagging and restocking items.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Utilized sales reports to direct and prioritize operational tasks and workflows.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
  • Offered customers encouragement and different sizes for merchandise choices.
12/2017 to 08/2018 Crew Member Giant Eagle | Somerset, PA,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Organized and restocked lobby, kitchen and bathrooms Supplies to support operations and team productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Sanitized frequented areas and equipment using approved supplies.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Upheld high standards of productivity and quality in all areas of operations.
04/2016 to 09/2016 Laborer Cranford Construction | Hot Springs, AR,
  • Sanitized frequented areas and equipment using approved supplies.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Strengthened building cleanliness by inspecting perimeters and picking up trash.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Education and Training
Expected in 10/2020 to to GED | Front Range Community College , Fort Collins , CO GPA:

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Resume Overview

School Attended

  • Front Range Community College

Job Titles Held:

  • Hostess
  • Cashier
  • Crew Member
  • Laborer

Degrees

  • GED

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