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hostess resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Positive and upbeat hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Skills
  • Menu Memorization
  • Wine Pairings
  • Check Payment Processing
  • Table Bussing
  • Customer-Oriented
  • Personable and Friendly
  • Guest Greeting and Seating
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Team Player
  • Multi-Line Telephone Systems
  • Highly Organized
  • Service Oriented
  • Active Listening and Communication
  • Wait List Management
  • Opening and Closing Procedures
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Microsoft Office
  • Prioritization and Time Management
  • Call Answering and Routing
  • Scheduling and Calendar Management
  • Customer Service-Oriented
  • Appointment Scheduling
  • Customer Service
  • Customer Complaint Resolution
  • Attention to Detail
  • Greeting and Seating Clients
  • Reliable and Punctual
  • Call Routing
  • Cash Transactions
  • Appointment Confirmation
  • Front Office Management
  • Office Supplies Ordering
  • Listening Skills
  • Conflict Management
  • Hospitality Services
  • Issue Handling
  • Correspondence Typing
  • Email and Telephone Decorum
Experience
02/2022 to 01/2023
Hostess Red Robin International, Inc. Fenton, MI,
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took beverage orders and served drinks during peak meal times.
  • Answered telephone to provide dining information and take reservations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phones promptly to record and confirm reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
11/2020 to 08/2022
Receptionist Green Thumb Industries (Gti) Chelsea, MA,
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Answered and directed incoming calls using multi-line telephone system.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Scheduled and confirmed appointments and meetings for management team.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Processed payments and updated accounts to reflect balance changes.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
06/2018 to 11/2020
Front of House Team Member Chick-Fil-A Athens, AL,
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Rotated inventory to reduce waste and optimize freshness.
  • Delivered guest orders to correct tables or take-out counter.
  • Filled and served various beverages for customers.
  • Made meals in accordance with company standards and requirements.
  • Refilled condiments, napkins and server workstations.
  • Collaborated with team to deliver timely service of items.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Worked with managers to report and resolve customer issues or concerns.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Packaged and bagged cooked food and prepared items.
07/2016 to 05/2018
Cashier Team Lead Otg Philadelphia, PA,
  • Helped with purchases and signed customers up for rewards program.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education and Training
Expected in 04/2018 to to
GED:
Morton West High School - Berwyn, IL,
GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • Morton West High School

Job Titles Held:

  • Hostess
  • Receptionist
  • Front of House Team Member
  • Cashier Team Lead

Degrees

  • GED

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