hostess resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Positive and upbeat hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

  • Menu Memorization
  • Wine Pairings
  • Check Payment Processing
  • Table Bussing
  • Customer-Oriented
  • Personable and Friendly
  • Guest Greeting and Seating
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Team Player
  • Multi-Line Telephone Systems
  • Highly Organized
  • Service Oriented
  • Active Listening and Communication
  • Wait List Management
  • Opening and Closing Procedures
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Microsoft Office
  • Prioritization and Time Management
  • Call Answering and Routing
  • Scheduling and Calendar Management
  • Customer Service-Oriented
  • Appointment Scheduling
  • Customer Service
  • Customer Complaint Resolution
  • Attention to Detail
  • Greeting and Seating Clients
  • Reliable and Punctual
  • Call Routing
  • Cash Transactions
  • Appointment Confirmation
  • Front Office Management
  • Office Supplies Ordering
  • Listening Skills
  • Conflict Management
  • Hospitality Services
  • Issue Handling
  • Correspondence Typing
  • Email and Telephone Decorum
02/2022 to 01/2023
Hostess Red Robin International, Inc. Fenton, MI,
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took beverage orders and served drinks during peak meal times.
  • Answered telephone to provide dining information and take reservations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phones promptly to record and confirm reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
11/2020 to 08/2022
Receptionist Green Thumb Industries (Gti) Chelsea, MA,
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Answered and directed incoming calls using multi-line telephone system.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Scheduled and confirmed appointments and meetings for management team.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Processed payments and updated accounts to reflect balance changes.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
06/2018 to 11/2020
Front of House Team Member Chick-Fil-A Athens, AL,
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Rotated inventory to reduce waste and optimize freshness.
  • Delivered guest orders to correct tables or take-out counter.
  • Filled and served various beverages for customers.
  • Made meals in accordance with company standards and requirements.
  • Refilled condiments, napkins and server workstations.
  • Collaborated with team to deliver timely service of items.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Worked with managers to report and resolve customer issues or concerns.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Packaged and bagged cooked food and prepared items.
07/2016 to 05/2018
Cashier Team Lead Otg Philadelphia, PA,
  • Helped with purchases and signed customers up for rewards program.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education and Training
Expected in 04/2018 to to
Morton West High School - Berwyn, IL,

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Resume Overview

School Attended

  • Morton West High School

Job Titles Held:

  • Hostess
  • Receptionist
  • Front of House Team Member
  • Cashier Team Lead


  • GED

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