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Hostess And Server Resume Example

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HOSTESS AND SERVER
Summary
Positive and cheerful daycare provider with [2] years experience in childcare and babysitting. Excitedto offer child-appropriate activities involving art, music and dance. Punctual, driven to inspire andteach children to be respectful, patient and positive. Enjoys being a team player in a diverse workingenvironment.
Experience
Romano's Macaroni GrillTucson, AZHostess And Server09/2017 to CurrentAssisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Correctly calculated charges, issued bills and collected payments.
Continually kept carpets and floor clear of debris.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Promoted and endorsed the company to bring in new business.
Facilitated prompt and accurate seating and service of all guests.
Politely answered phones promptly and recorded and confirmed reservations.
Greeted guests and communicated about wait time.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Completed opening and closing checklists according to set standards.
Maximized table turns and rotated seating for maximum guest satisfaction.
Regularly cleaned host stand and buffet area.
Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
RoadHouse Cinemas - ScottsdaleScottsdale, AZServer01/2017 to 08/2017
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Examine trays to ensure that they contain required items.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Place food servings on plates or trays according to orders or instructions.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Remove trays and stack dishes for return to kitchen after meals are finished.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Total checks, present them to customers, and accept payment for services.
Rustler's RoosteTempe, AZGift Shop Clerk09/2016 to 05/2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Answer customers' questions, and provide information on procedures or policies.
  • Stock shelves, and mark prices on shelves and items.
  • Cash checks for customers.
Cilento PhotographyScottsdale, AZReceptionist06/2016 to 09/2016
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Aunt Chilada'sTempe, AZHostess11/2015 to 10/2016
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Receive and record patrons' dining reservations.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Prepare cash receipts after establishments close, and make bank deposits.
Planet FitnessChandler, AZFront Desk Associate05/2015 to 02/2016
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
LA FitnessPhoenix, AZKids Club Attendant04/2015 to 09/2015
  • I watched and played with Club Members' children while they worked out.
Forever 21Chandler, AZSales Associate11/2014 to 01/2015
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Estimate and quote trade-in allowances.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.
Harry & DavidChandler, AZSales Associate10/2014 to 01/2015
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Estimate cost of repair or alteration of merchandise.
  • Clean shelves, counters, and tables.
Native New YorkerAhwatukee, ArizonaHostess08/2013 to 12/2013
  • My first job as a hostess for a dining establishment while in high school but this position proved too demanding while finishing my last year of school.
  • I resigned my position in order to concentrate on my studies.
Education and Training
High School DiplomaMay 2014Desert Vista High School, Phoenix, AZ
Interests
I traveled to the Dominican Republic in the summer of 2014 for three weeks as a volunteer with the International Student Volunteers program. I spent one week with a host family in order to be involved with Spanish language immersion while attending Spanish Language classes. During the last two weeks of the program, I performed various construction tasks including building concrete sidewalks. I also coached youth baseball teams, which are well organized in the Dominican Republic, various skits pertaining to health awareness, as well as many other indoor/outdoor activities in the local school's summer camp. This three week experience proved to be one of the more personally rewarding experiences of my life. Interests I am very interested in traveling and music. I used to play the guitar up until i was a freshman in high school. I volunteered in the Dominican Republic in 2014 for 3
Skills
administrative support, Schedule appointments, bookkeeping, calculators, cash receipts, cash registers, Clerical, contracts, credit, make change, clients, databases, database management, Decision Making, delivery, Electronics, English, facsimile machine, fax machines, forms, Inspect, Inventory, Issue receipts, Listening, Exchange, mail, money, office, office equipment, phone systems, copiers, policies, proofreading, Speaking, Reading, reception, maintain records, recording, repairs, sales, scanners, servers, switchboard, tables, taking messages, take messages, tax, telephone, telephones, word processing
Additional Information
  • I traveled to the Dominican Republic in the summer of 2014 for three weeks as a volunteer with the International Student Volunteers program. I spent one week with a host family in order to be involved with Spanish language immersion while attending Spanish Language classes. During the last two weeks of the program, I performed various construction tasks including building concrete sidewalks. I also coached youth baseball teams, which are well organized in the Dominican Republic, various skits pertaining to health awareness, as well as many other indoor/outdoor activities in the local school's summer camp. This three week experience proved to be one of the more personally rewarding experiences of my life. Interests I am very interested in traveling and music. I used to play the guitar up until i was a freshman in high school. I volunteered in the Dominican Republic in 2014 for 3 weeks and it was one of the most rewarding experiences I have had. Two goals I have for myself are to start playing the guitar again and to travel as far as i can.
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Resume Overview

Companies Worked For:

  • Romano's Macaroni Grill
  • RoadHouse Cinemas - Scottsdale
  • Rustler's Rooste
  • Cilento Photography
  • Aunt Chilada's
  • Planet Fitness
  • LA Fitness
  • Forever 21
  • Harry & David
  • Native New Yorker

School Attended

  • Desert Vista High School

Job Titles Held:

  • Hostess And Server
  • Server
  • Gift Shop Clerk
  • Receptionist
  • Hostess
  • Front Desk Associate
  • Kids Club Attendant
  • Sales Associate

Degrees

  • High School Diploma May 2014

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