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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Excellent customer service skills, happy and helpful.
  • Friendly and fast learner.
  • Organized, independent worker with strong time management skills.
  • Detail-oriented and able to learn new tasks quickly and effectively.
  • High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar.
  • High volume dining, customer service and cash handling background.
Highlights
  • Highly responsible and reliable
  • Works well under pressure
  • Exceptional interpersonal skills
  • High-volume dining
  • Upbeat, outgoing and positive
Accomplishments
Experience
Hostess, 07/2014 -
Omni Hotels Jacksonville, FL,
  • Answered questions about menu selections and made recommendations when requested.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Delivered exceptional, friendly and fast service.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Promoted and endorsed the company to bring in new business.
  • Facilitated prompt and accurate seating and service of all guests.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Greeted guests and communicated about wait time.
  • Guided guests through the dining rooms and provided needed assistance.
  • Routinely checked menus to verify they were current, clean and wrinkle-free.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Completed opening and closing checklists according to set standards.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Regularly cleaned host stand and waiting area.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Assisted servers and dining room hosts and quickly responded to guests' needs.
  • Promptly and consistently reset tables with spotless service ware.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Maintained an accurate wait list.
Customer Service Rep, 09/2013 - 03/2014
Homeserve Usa Deer Valley, AZ,
  • Answered department telephone calls within 2 rings, using correct salutations and.
  • telephone etiquette.
  • Computed bills, collected payments and made change for customers, operated cash.
  • register.
Server, 09/2011 - 09/2013
American Dining Creations Lewisville, TX,
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared fountain drinks and ice cream items.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Routinely moved and stocked food products weighing up to [number] pounds.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Prepped items for later use to save staff time during busy hours.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Skillfully anticipated and addressed guests' service needs.
  • Delivered exceptional, friendly and fast service.
Education
Associate of Arts: General, Expected in
-
Haywood Community College - Waynesville, NC
GPA:
Skills
  • Cash handling
  • Professional and friendly
  • Able to lift 50 pounds
  • Multi-tasking

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Resume Overview

School Attended

  • Haywood Community College

Job Titles Held:

  • Hostess
  • Customer Service Rep
  • Server

Degrees

  • Associate of Arts

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