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Hostess Resume Example

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HOSTESS
Summary

Personable, friendly and solution-oriented customer service representative with over 4 years of experience in service and support. Customer-focused team player offering expertise in customer service, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Check payment processing
  • Service prioritization
  • Communications
  • Problem resolution
  • Organization
  • Team building
  • Project organization
  • Customer service
Experience
Hostess|Company Name - City, State|08/2020 - Current
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered questions about food and order statuses for waiting customers.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered telephone to provide dining information and take party reservations.
Hairstylist|Company Name - City, State|07/2019 - 04/2020
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by 25%.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Examined hair texture and condition to determine appropriate treatment.
  • Supervised work performance to motivate and support staff.
Hostess|Company Name - City, State|01/2019 - 03/2020
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered questions about food and order statuses for waiting customers.
Hairstylist|Company Name - City, State|06/2016 - 11/2018
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by 25%.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Introduced state-of-the-art techniques to color and treat hair.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Proficient in full range of services including color, cutting, chemical and styling.
  • Requested customer feedback to determine improvements in business operations and processes.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Examined hair texture and condition to determine appropriate treatment.
  • Supervised work performance to motivate and support staff.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Education and Training
Virginia Highlands Community College|City, StateSome College (No Degree): Forensic Psychology
Abingdon High School||City, State|05/2017High School Diploma
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Resume Overview

School Attended

  • Virginia Highlands Community College
  • Abingdon High School

Job Titles Held:

  • Hostess
  • Hairstylist

Degrees

  • Some College (No Degree) : Forensic Psychology
    High School Diploma

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