Hostess Resume Example Company Name

HOSTESS

Summary

High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Skills

Table Bussing
Check payment processing
Seating assignment preparation
High-volume dining
Menu memorization

Effective customer upselling
Table setting arrangements
Dining customer service
Critical thinking
Data management

Experience

Company Name | City, StateHostess02/2021 - Current

Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered questions about food and order statuses for waiting customers.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Monitored dining area to assess server capacity and estimate wait times.
Set up and decorated menu marketing boards with current meal and drink specials.
Enhanced guests' experiences by fulfilling special requests during visits.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered telephone to provide dining information and take party reservations.

Company Name | City, StateStylist Sales Associate09/2019 - 03/2021

Boosted sales by educating clients on merchandise, events and upcoming promotions.
Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
Delivered best-in-class stylist services to customers to build brand and drive business.
Maintained store to exacting visual standards by building attractive displays and merchandising products.
Cross-sold products and accessories using consultative approaches.
Processed accurate transactions, charge sends and returns at POS stations.
Recommended optimal merchandise based on customer needs and desires.
Communicated with customers about Maurices offerings, including policies, restrictions and refund policies.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.

Company Name | City, StateBirthday Party Hostess12/2018 - 04/2019

Engaged with children to maintain safety and interest in activities during parties.
Responded to questions, complaints and conflicts quickly and thoroughly.
Planned and organized party activities based on participant preferences and requests.
Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
Greeted guests in friendly and professional manner to promote positive, memorable experiences.
Explained and demonstrated games and activities to party participants.
Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
Delivered clear, audible instructions for games and activities in language appropriate for age group.
Began and ended events punctually by monitoring time and pacing schedule of activities.
Responded promptly and politely to guest questions and requests and de-escalated conflicts.
Wore required attire, including costumes and props to fulfill all party requirements.
Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
Served food and beverages to guests and refilled glasses promptly.
Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Greeted and logged in each guest, delivering instructions and details on games and party activities.

Company Name | City, StateCustomer Service Associate05/2017 - 08/2017

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Documented conversations with customers to track requests, problems and solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education and Training

Horizon High School | City, StateHigh School DiplomaExpected in 05/2021

Resume Overview

School Attended

Horizon High School

Job Titles Held:

Hostess
Stylist Sales Associate
Birthday Party Hostess
Customer Service Associate

Degrees

High School Diploma

Hostess Resume Example

Resume Score: 80%

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