Hostess Resume Example
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W
HOSTESS
Summary
I am a very hard worker. I take pride in the work that I do, assuring that I complete my job duties as efficient as possible. I work very well independently but also enjoy working with fellow coworkers. I have a great history of restaurant experience but I'm interested to see what other exciting things the world has to offer me. I hold a very positive attitude and always look at the bright side of things knowing that there is a solution to any problem, no matter how big it may seem. I am very self-motivated and adapt well to the environment around me.
Skills
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Experience
Hostess
Harrisonburg , VAVacasa/Feb 2013 to Feb 2015
Harrisonburg , VAVacasa/Feb 2013 to Feb 2015
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs
- Greeted customers as they entered the restaurant
Server
Sunny Isles Beach , FLNoble House Hotels And Resorts/Feb 2015 to Dec 2015
Sunny Isles Beach , FLNoble House Hotels And Resorts/Feb 2015 to Dec 2015
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Restaurant Manager
Cumming , GARed Robin International, Inc./Dec 2015 to Jul 2020
Cumming , GARed Robin International, Inc./Dec 2015 to Jul 2020
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Regularly updated computer systems with new pricing and daily food specials.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Developed and maintained exceptional customer service standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education and Training
High School DiplomaNorth Pulaski High SchoolMay 2014City
Some College (No Degree): Business Management University of Central ArkansasCity, State
Some College (No Degree): Business ManagementArkansas State University - BeebeCity, State
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Resume Overview
School Attended
- North Pulaski High School
- University of Central Arkansas
- Arkansas State University - Beebe
Job Titles Held:
- Hostess
- Server
- Restaurant Manager
Degrees
- High School Diploma
Some College (No Degree) : Business Management
Some College (No Degree) : Business Management
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