SEARCH

Hostess Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
W
HOSTESS
Summary

I am a very hard worker. I take pride in the work that I do, assuring that I complete my job duties as efficient as possible. I work very well independently but also enjoy working with fellow coworkers. I have a great history of restaurant experience but I'm interested to see what other exciting things the world has to offer me. I hold a very positive attitude and always look at the bright side of things knowing that there is a solution to any problem, no matter how big it may seem. I am very self-motivated and adapt well to the environment around me.

Skills
  • Organization
  • Punctual
  • Strong work ethic
  • Passionate
  • Team building
  • Team management
  • Customer service
  • Communications
  • Business operations
  • Problem resolution
  • Project organization
  • Planning and coordination
Experience
Hostess
Jacksonville, ARSmokin' Buns BBQ & Catfish/Feb 2013 to Feb 2015
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs
  • Greeted customers as they entered the restaurant
Server
Jacksonville, ARSmokin' Buns BBQ & Catfish/Feb 2015 to Dec 2015
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Restaurant Manager
Jacksonville, ARSmokin' Buns BBQ & Catfish/Dec 2015 to Jul 2020
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education and Training
High School DiplomaNorth Pulaski High SchoolMay 2014Jacksonville, AR
Some College (No Degree): Business Management University of Central ArkansasConway, AR
Some College (No Degree): Business ManagementArkansas State University - BeebeBeebe, AR
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Smokin' Buns BBQ & Catfish

School Attended

  • North Pulaski High School
  • University of Central Arkansas
  • Arkansas State University - Beebe

Job Titles Held:

  • Hostess
  • Server
  • Restaurant Manager

Degrees

  • High School Diploma
    Some College (No Degree) : Business Management
    Some College (No Degree) : Business Management

Similar Resumes

View All
Hostess-resume-sample

Hostess

CAFE J

Richardson, Texas