Efficient World Class Hospitality in Food and Beverage Services offering 15 years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering Food and Beverages to guests rapidly to maximize profits, and Proficient in POS system operations. I Ensure to implement the core values, Leading by example amongst tasks and employees, Goal oriented, strive and dedication to Excel at Eight Cigar Lounge.
Skills
Point of Sale (POS) system operations
Effective customer upselling
Liquor, wine and food service
Price memorization
Menu knowledge
Food safety understanding
Seating assignment preparation
Service prioritization
Safe food handling
Regulatory compliance
Sales Techniques
Menu memorization
Guest services
Marketing
Strategic Thinking
Education and Training
Devry University Henderson, NV, Expected in 02/2018 – –Bachelor of Science:Business Management - GPA:
Crescent School of Gaming And BartendingLas Vegas, NV, Expected in 01/2010 – –:Certification - GPA:
Experience
Grand Beach Hotel - Hostess Miami Beach, FL, 06/2021 - Current
Escorted guests to seating area, furnished menus and highlighted daily specials.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Offered preferred tables and other special accommodations to VIP customers.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Tracked seated guests and available seating using Micros.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Texas Station Gambling Hall And Hotel - Food/Beverage Server City, STATE, 06/2013 - 05/2020
Responsible for call orders of cocktail, wine, beers, and prices.
Responsible for processing transactions as well as sales abilities.
Focus attending to Regular and New Guests quickly serving drinks and start off casino floor experience with prompt beverage service.
Updated repeat Guests on menu changes of Food and Beverage offerings to maintain quality service relationships.
Checked identification prior to serving.
Assessed patrons' needs to always provide proactive service.
Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue.
Maintained tidiness and organization throughout bar area.
Took Food and drink orders from tables and bar area and relayed to bartenders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Created rapport with new and returning patrons to foster guest satisfaction.
The Plaza Hotel And Casino - Food/Beverage Server City, STATE, 08/2011 - 05/2020
Responsible for call orders of cocktail, wines, beers, and prices.
Greet regular and new Guests with friendliness and Professionalism.
Restock condiments and drink station supplies to maintain Guest satisfaction.
Served drinks and prepared specialty beverages.
Suggested additional items of weekly promotional items to increase beverage sales.
Checked identification prior to serving.
Assessed patrons' needs to always provide proactive service.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Maintained tidiness and organization throughout bar area.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with patrons to offer friendly service and determine needs.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Provided exceptional Guest service in establishment.
Maintained accurate cash handling practices while efficiently serving customers.
Took drink orders from tables and bar area and relayed to bartenders.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Recommended and served alcoholic beverages to patrons during high-volume shifts.
Paradise Pier Hotel Disney Resort - Food/Beverage Server City, STATE, 01/2006 - 01/2009
Greeted Guests with friendliness and professionalism.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Monitored Guest movements and quickly cleared empty tables for future Guests.
Executed cash transactions quickly and accurately.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Collaborated with host, bus person and cook to serve up food and beverage options.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Provided exceptional Guest service in establishment.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
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