Personable and responsible Cashier with four years in retail and customer service. Solid team player with upbeat, positive attitude. Ambitious student who has completed coursework in general education and business. Possesses strong interpersonal skills and a desire for a career in business. Focused on applying excellent research skills and writing ability to a position in business management. Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Enthusiastic business major with excellent communication skills and strong motivation to succeed.
Outstanding interpersonal skills Active listening skills
Extremely organized Energetic work attitude
Microsoft Office, Excel, Store maintenance ability
PowerPoint proficiency Adaptive team player
Quick learner Customer service orientated
Collaborative team member Reading comprehension
Attention to detail Typing skills
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest. Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information. Presenting
Demonstrated strong communication skills through constructing a website and video for research biases
Hostess March 2012 to December 2013IHOP － Livermore, CAAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Guided guests through the dining rooms and provided needed assistance. Actively complied with all health department regulations and rectified issues immediately. Provided high quality service. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Operated ophthalmic instruments, including auto-refractors and visual-fields test. Took patients through a series of tests to test their depth perception and color blindness. Checked how well the patient can see from each eye. Took retinal scan of each eye. Called patients for pick-up orders on contacts and glasses. Called patients to remind them of their appointment the following day. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Maintained organized records of customer prescriptions, work orders and payments. Bruno's Italian Cuisine - Livermore CA Greeted guests in a pleasant and courteous manner. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Continually kept carpets and floor clear of debris. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Promptly and consistently reset tables with spotless service ware. Stocked and maintained silverware, linen and condiments. Maintained an accurate wait list.
Sales Associate November 2011 to January 2012Sephora － Pleasanton, CAComputed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Processed all sales transactions accurately and in a timely fashion.
High School Diploma : Business, 2011San Diego StateStudying Business, Introduction to Business, Business Ethics and Society, and Business Law. Completing State transfer units to transfer to San Diego State. Maintaining a GPA of 3.0. Major in Business. Driven student with major goals and high hopes. High School Diploma, 2011
GED : BusinessLas Positas College － Livermore, CA, USGED: Business Las Positas College - Livermore, CA, USA
StatisticsLivermore High School － Livermore, CA, USLivermore High School - Livermore, CA, USA Coursework in Algebra 2, Statistics, Conceptual Physics. Maintained a GPA of 3.0. Interest in photography, dance, and volleyball. Highly motivated to succeed.
Cooperative team member Conflict resolution
Payments, Seating, Cash, Customer Service, Receptionist, Retail Sales, Sales, Closing, Equipment Maintenance, Greeting, Increase, Kitchen, Maintenance, Reconciliation, Satisfaction, Voice, Ambitious, Business Management, Cashier, Customer Account, Database, Detail-oriented, Energetic, Excel, Excellent Communication Skills, Microsoft Office, Ms Office, Operations, Powerpoint, Proactive, Rest, Retail, Retail Marketing, Self Motivated, Self-directed, Strong Communication Skills, Tandem, Team Player, Typing, Italian Cuisine, Clients, Optical, All Sales, Associate, Buying, Buying/procurement, Cash Register, Credit, Credit Card, Customer Service Team, Purchasing, Purchasing Experience, Sales Associate, Security, Security Practices, Statistics