Hostess Resume Example Vacasa - Boca Raton, Florida

HOSTESS

Summary

Positive and upbeat makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Friendly Host with 5 years of experience. History of maintaining counter cleanliness, financial accuracy and best-in-class customer service. Skilled at customer service with training in conflict resolution.

Skills

Seating assignment preparation
Effective customer upselling
Buffet setup and takedown
Dining crew workflow optimization
Check payment processing
Table setting arrangements
Safe food handling

Table Bussing
Active listening
High-volume dining
Price memorization
Dining customer service
Planning

Experience

Vacasa | San Diego , CAHostess06/2019 - 03/2020

Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Offered preferred tables and other special accommodations to VIP customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns to outperform average sales by %.
Accommodated guests with children and special needs to promote comfortable dining experience.
Tracked seated guests and available seating using system.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Set up and decorated menu marketing boards with current meal and drink specials.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Answered customers' questions about hours, seating, current wait time and other information.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Checked dining and serving areas every 5-10 minutes to verify proper cleanliness and readiness for guests.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Greeted guests and gathered information to seat groups or place on waitlist.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered telephone to provide dining information and take party reservations.
Notified server after seating parties in section to facilitate prompt service.

Vacasa | Sedona , AZHostess11/2015 - 07/2017

Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Offered preferred tables and other special accommodations to VIP customers.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Accommodated guests with children and special needs to promote comfortable dining experience.
Tracked seated guests and available seating using system
Communicated with kitchen staff about cook times to foster customer satisfaction.
Assisted waitress by taking guests drink orders, taking orders, and bussing.
Set up and decorated menu marketing boards with current meal and drink specials.
Monitored dining area to assess server capacity and estimate wait times.
Answered customers' questions about hours, seating, current wait time and other information.
Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered questions about food and order statuses for waiting customers.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Checked dining and serving areas every 5-20 minutes to verify proper cleanliness and readiness for guests.
Enhanced guests' experiences by fulfilling special requests during visits.
Notified server after seating parties in section to facilitate prompt service.

American Dining Creations | Scranton , PACashier10/2014 - 06/2016

Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Monitored sales events, added new merchandise and rang up purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments for product and service, and issued receipts.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Education and Training

Community College Of Philadelphia | City, StateHigh School Diploma09/2016

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