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Hostess Resume Example

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HOSTESS
Professional Summary

Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused cashier with top-notch teamwork and interpersonal communication skills. Boosted communication with all customers . Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Work History
Clubcorp Club Operations, Inc.. Kingwood , TXHostess | 03/2020 - Current
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
  • Checked and restocked server areas and organized and got change for front counter.
  • Answered customer questions about hours, seating and [Type] information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Helped Servers by taking drink orders, running food.
Mcdonald's. Round Rock , TXMain Closer | 12/2019 - 01/2020
  • Restocked supplies for following day needs.
  • Collected trash, washed and stored towels.
  • Locked up and secured premises at end of day.
  • Swept and scrubbed office floors
  • Power washed the car wash tunnel, cleaned the dusters equipment fronts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving wash issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
Goodwill Omaha. Bellevue , NECashier | 06/2019 - 09/2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Requested official identification for dolphin swims purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Served needs of more than 100 customers in busy environment.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped over hundreds of guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Prepared and submitted end-of-shift reports using Pos System .
  • Educated customers on promotions to enhance sales.
Merlin Entertainment. Tempe , AZLifeguard | 05/2018 - 07/2018
  • Attentively watch over swimmers being quick to identify those in distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of all guests in and around swimming pool.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Entered water immediately to pull struggling swimmers to safety.
Skills
  • Point of sale knowledge
  • Customer assistance
  • Drawer management
  • Refunds and exchanges
  • Cash drawer management
  • Bagging and packaging
  • Payment collection
  • Credit card processing
  • Refund handling
  • Question responses
  • Good telephone etiquette
  • Point-of-sale system operation
  • Cleaning and sanitizing
  • Currency counting
  • Cash register systems
  • Payment Processing
  • Exemplary communication
  • Bagging assistance
  • Product knowledge
  • Cash Handling
  • Money handling
  • Time management skills
  • Customer direction
  • Friendly demeanor
  • Inventorying products
  • Payment accepting
  • Order taking
  • Multi-tasking ability
  • Checkout consistency
  • Basic math skills
  • Customer Relations
  • Heavy lifting
  • Cash register skills
  • Check cashing
  • Cleanliness
  • Retail merchandising
  • Coupons and gift cards
Education
Conway High School CityExpected in 05/2020High School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • Conway High School

Job Titles Held:

  • Hostess
  • Main Closer
  • Cashier
  • Lifeguard

Degrees

  • High School Diploma

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