Hostess Resume Example Clubcorp Club Operations, Inc.

HOSTESS

Professional Summary

Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused cashier with top-notch teamwork and interpersonal communication skills. Boosted communication with all customers . Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Work History

Clubcorp Club Operations, Inc.. Kingwood , TXHostess | 03/2020 - Current

Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
Checked and restocked server areas and organized and got change for front counter.
Answered customer questions about hours, seating and [Type] information.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Helped Servers by taking drink orders, running food.

Mcdonald's. Round Rock , TXMain Closer | 12/2019 - 01/2020

Restocked supplies for following day needs.
Collected trash, washed and stored towels.
Locked up and secured premises at end of day.
Swept and scrubbed office floors
Power washed the car wash tunnel, cleaned the dusters equipment fronts.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving wash issues.
Maintained excellent attendance record, consistently arriving to work on time.

Goodwill Omaha. Bellevue , NECashier | 06/2019 - 09/2019

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Requested official identification for dolphin swims purchases and verified details, consistently meeting strict legal standards of underage sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers with special services, account updates and promotional options.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
Served needs of more than 100 customers in busy environment.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Helped over hundreds of guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Prepared and submitted end-of-shift reports using Pos System .
Educated customers on promotions to enhance sales.

Merlin Entertainment. Tempe , AZLifeguard | 05/2018 - 07/2018

Attentively watch over swimmers being quick to identify those in distress.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Monitored safety of all guests in and around swimming pool.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Entered water immediately to pull struggling swimmers to safety.

Skills

Point of sale knowledge
Customer assistance
Drawer management
Refunds and exchanges
Cash drawer management
Bagging and packaging
Payment collection
Credit card processing
Refund handling
Question responses
Good telephone etiquette
Point-of-sale system operation
Cleaning and sanitizing
Currency counting
Cash register systems
Payment Processing
Exemplary communication
Bagging assistance
Product knowledge

Cash Handling
Money handling
Time management skills
Customer direction
Friendly demeanor
Inventorying products
Payment accepting
Order taking
Multi-tasking ability
Checkout consistency
Basic math skills
Customer Relations
Heavy lifting
Cash register skills
Check cashing
Cleanliness
Retail merchandising
Coupons and gift cards

Education

Conway High School CityExpected in 05/2020High School Diploma

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Hostess Resume Example

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