LiveCareer-Resume

hostess resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Positive and up beat, makes guests feel welcome while balancing diverse business requirements. Successful in maintaining efficiency and calm in fast-paced environments. Results-driven person with years of service experience. Reliable, customer service-driven team player. High-energy skilled at welcoming guests, maintaining entrances and balancing guest loads to optimize operations. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote a positive experiences for guests. Skilled motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Hardworking offering years of hospitality experience. Demonstrates excellent communication, planning and problem-solving skills. I'm forward-thinking with distinguished history of reorganizing systems for streamlined services. Outgoing and personable individual willing to take initiative to create warm and friendly environment for guests' experience. Enthusiastic person with years of experience assisting guests in a comfortable setting. Willing to go extra mile to exceed customers' expectations. Friendly person with years of customer service experience. History of maintaining counter cleanliness, financial accuracy and best-in-class customer service. Skilled at communication with guests, with training in conflict resolution. Cheerful and forthcoming with many years of helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests. Expert at prioritizing guest needs and stepping in to help other management during busy hours. Motivated person with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Focused on customer service with over many years of hands-on experience. Skillful in handling phone duties. Proactive and friendly professional with strengths in customer service, time management and effective planning. Proven history of fostering team mates to meet team, individual and management objectives. Results-focused and professional with strengths of helping solve guests inquires. Proactive leader with strengths in communication and collaboration. Adapt at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable person with strong ability in helping others. Offering highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Dining crew workflow optimization
  • Seating assignment preparation
  • Menu memorization
  • Table Bussing
  • Special dietary requirements
  • Effective customer upselling
  • High-volume dining
  • Price memorization
  • Table setting arrangements
  • Dining customer service
  • Planning
  • Service prioritization
  • Supervision
Experience
03/2010 to 08/2013
Hostess Four Seasons Hotels Inc Westlake Village, CA,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Notified server after seating parties in section to facilitate prompt service.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Leveraged [Software] to collect reservation information and communicate updates to guests.
  • Tracked seated guests and available seating using [System].
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered questions about food and order statuses for waiting customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered telephone to provide dining information and take party reservations.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
04/2009 to 03/2013
Front Desk Manager Sage Hospitality Resources, Llp Pittsburgh, PA,
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Provided concierge services for guests as needed.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Supervised team of promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Secured guest valuables in main safe or individual boxes.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • I've worked to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Resolved guest complaints promptly and addressed concerns within a fast timeline.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
05/2003 to 04/2009
Front Desk/ Store Manager Alexandria Tanning Salon City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted store owner with various tasks, including maintaining the outside of the building and organizing things for special projects.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Secured guest valuables in main safe or individual boxes.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Worked with store owner to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Performed administrative support tasks, including dealing with money and ordering, completing all duties within required timeframes.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Solved minor customer issues and escalated major problems immediately to the store owner.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
Education and Training
Expected in 06/2006 to to
High School Diploma:
T.C. Williams High School - Alexandria, VA
GPA:
Expected in to to
:
Northern Virginia Community College - Annandale, VA
GPA:
Expected in to to
:
San Diego Miramar College - San Diego, CA
GPA:

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Resume Overview

School Attended

  • T.C. Williams High School
  • Northern Virginia Community College
  • San Diego Miramar College

Job Titles Held:

  • Hostess
  • Front Desk Manager
  • Front Desk/ Store Manager

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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