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hostess resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Positive and upbeat host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Skills
  • Seating assignment preparation
  • Safe food handling
  • Dining crew workflow optimization
  • Table setting arrangements
  • Table Bussing
  • High-volume dining
  • Service prioritization
  • Dining customer service
  • Planning and coordination
Experience
08/2019 to Current
Hostess Four Seasons Hotels Inc Seattle, WA,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Tracked seated guests and available seating using table up.
  • Answered questions about food and order statuses for waiting customers.
12/2015 to 08/2019
Restaurant Hostess Hilton Worldwide Omaha, NE,
  • Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide dining information and take party reservations.
  • Developed long-term relationships with customers which increased repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Tracked seated guests and available seating.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
08/2016 to 12/2016
Sales Associate Trinet Miami, FL,
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
08/1985 to 04/2015
Business Office Manager Ascension Health Macomb, MI,
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Supervised 5 member team.
  • Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Oversaw department activities, including HR training.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Performed billing and collection for residents, Medicare and Medicaid.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
Education and Training
Expected in 06/1976 to to
High School Diploma:
United Schools of America - Miami, FL,
GPA:

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Resume Overview

School Attended

  • United Schools of America

Job Titles Held:

  • Hostess
  • Restaurant Hostess
  • Sales Associate
  • Business Office Manager

Degrees

  • High School Diploma

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