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Hostess Resume Example

Resume Score: 80%

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AN
HOSTESS
Summary

Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Effective customer upselling
  • Crew workflow optimization
  • High-volume consumers
  • Memorization
  • Customer assistance
  • Service prioritization
  • Price memorization
  • Problem resolution
  • Leadership
  • Issue resolution
  • Credit and cash transactions
  • POS systems
  • ID verification
  • Loss prevention
  • Mentoring
Experience
11/2020 - CurrentHostessLocal 22 & Local 44 | Durham, NC
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Communicated with coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed end-of-day financial paperwork in 54-table restaurant efficiently using ResyOS.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Leveraged ResyOS to collect reservation information and communicate updates to guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Tracked seated guests and available seating using ResyOS.
  • Answered telephone to provide dining information and take party reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Helped to plan and execute parties for more than 14 guests, including coordinating menus and preparing tables.
06/2020 - CurrentDasherDoorDash | Durham, NC
  • Notified customers of delays, decreasing calls to support.
  • Handled merchandise in accordance with product handling standards.
  • Processed payments by accepting cash, checks and credit card payments.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Documented time of delivery to record completion of order.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Delivered food to customers on specified routes in RDU.
  • Collected tips from customers through hands-free electronic methods.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
06/2017 - 08/2020BaristaDunkin' Donuts | Durham , NC
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received payments for food and gift products and issued receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted cashier's and shift leaders with completing end-of-day counts and securing funds to prevent loss or theft.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
05/2019High School Diploma
Voyager Academy | Durham, NC
  • Service Club Member
  • Student Government Member
Expected in 05/2023Bachelor of Arts
East Carolina University | Greenville, NC
  • Major in Political Science
  • Minor in Hispanic Studies
  • Completed coursework in Political Science, Spanish and Philosophy
  • African Student Organization Member
  • 3.0 GPA
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Resume Overview

Companies Worked For:

  • Local 22 & Local 44
  • DoorDash
  • Dunkin' Donuts

School Attended

  • Voyager Academy
  • East Carolina University

Job Titles Held:

  • Hostess
  • Dasher
  • Barista

Degrees

  • 05/2019 High School Diploma
    Expected in 05/2023 Bachelor of Arts

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