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hostess resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive and upbeat team member, makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, food preparation, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Skills
  • Food and drink preparation
  • High-volume dining
  • Safe food handling
  • Effective customer upselling
  • Dining customer service
  • Service prioritization
  • Price memorization
  • Problem resolution
  • Relationship development
  • Organization
  • Team building
  • Planning and coordination
  • Table Bussing
  • Menu memorization
  • Food handling and sanitization
  • Food service standards
  • Kitchen cleanliness and organization
  • Creative problem solving
  • High level of integrity
  • Cooking procedures
  • Coffee expertise
  • Conversant in Spanish
  • Strong leadership capability
  • Speedy and efficient
  • Cash register operation
  • Engaging personality
  • Multitasking
  • Calm under pressure
  • Drive-thru operation
  • Time management
  • Cleaning procedures
Experience
11/2019 to 04/2020
Hostess Vail Resorts Bartlett, NH,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed mindful of server availability and table turnover to make quick decisions about seating locations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash and polishing silverware.
  • Monitored dining area to assess server capacity and estimate wait times.
12/2018 to 05/2019
Team Member Arby's, Llc Lebanon, TN,
  • Prepared food and drinks to customer satisfaction.
  • Operated drive-thru and cash register.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Organized food preparation stations and replenished supplies regularly.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Assisted customers, including answering questions and preparing orders.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
11/2017 to 10/2018
Barista Columbus Hospitality Ocala, FL,
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained calm demeanor during high-volume periods and special events.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Brewed approximately two batches of coffee per thirty minutes, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Received and accurately processed customer payments using a cash register system.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Completed efficient store opening and closing procedures each day.
Education and Training
Expected in 05/2020
High School Diploma:
Stillwater Area High School - Stillwater, MN
GPA:

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Resume Overview

School Attended

  • Stillwater Area High School

Job Titles Held:

  • Hostess
  • Team Member
  • Barista

Degrees

  • High School Diploma

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