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hostess resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Responsible, friendly, bilingual and able to make customers feel welcome, listen to individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Motivated and eager to learn and advance knowledge. Enthusiastic individual with skills in working in both team-based and independent capacities. Excited to begin new challenges.

Skills
  • Fluent in Spanish
  • Customer service
  • Service prioritization
  • Conflict and dispute resolution
  • Point of Sale (POS) system operations
  • High-volume service
  • Customer support and assistance
  • Communicating with clients
Experience
Hostess, 11/2006 - 03/2009
Vail Resorts Fairfield, PA,
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Guided guests to appropriate seating for party size.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Server, 07/2009 - 09/2012
Shukette New York, NY,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Greeted customers, assisted with questions and made recommendations.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed customers' payments and provided receipts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Addressed concerns or complaints quickly to improve service and provide resolutions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server Captain, 11/2012 - Current
Kimpton Hotels Boston, MA,
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Managed 10 servers and staff members to effectively foster team-oriented environment.
  • Served average of 80 patrons daily at restaurant with exceptional service.
  • Recommendations based on customer needs and desires.
  • Observed customer behaviors to identify concerns.
  • Conversations with customers to track requests, problems and solutions.
Education and Training
GED: , Expected in 06/2009
-
Canoga Park Senior High School - Canoga Park, CA
GPA:
Status -

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Resume Overview

School Attended

  • Canoga Park Senior High School

Job Titles Held:

  • Hostess
  • Server
  • Server Captain

Degrees

  • GED

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