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Hostess Resume Example

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SG
HOSTESS
Summary

Dedicated Sales Associate offering 4 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Effective Customer Service Representatives with 2 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Cheerful and upbeat Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • Check payment processing
  • Safe food handling
  • Effective customer upselling
  • Table Bussing
  • Seating assignment preparation
  • Buffet setup and takedown
  • Dining customer service
  • Price memorization
  • Table setting arrangements
  • Communications
  • Relationship development
  • Project organization
  • Problem resolution
  • Team building
  • Customer service
  • Planning and coordination
  • Cash handling accuracy
  • Merchandising knowledge
  • Sales expertise
  • Negotiations
  • Customer- and service-oriented
  • Excellent communication skills
  • Team player mentality
  • Outgoing personality
  • Reading comprehension skills
  • Verbal/written communication
  • Listening skills
  • Energetic self-starter
  • Written and oral communication skills
  • Report creation
  • Credit card payment processing
  • Schedule mastery
  • Business development understanding
  • Conflict mediation
  • Retail sales customer service
  • Clerical support
  • Problem-solving abilities
  • Promotional support
  • Data evaluation
  • Courteous demeanor
  • Call center experience
  • Microsoft Office expertise
  • High-energy attitude
  • Inbound and outbound calling
  • Adaptive team player
Experience
11/2013 - 08/2014HostessDave & Buster's Entertainment Inc. | Maryland Heights, MO

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Checked dining and serving areas every 30 minute to verify proper cleanliness and readiness for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
01/2013 - 06/2014Customer Service RepresentativeBarnes Jewish Hospital | St Louis, MO
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
09/2012 - 06/2013Sales AssociateVictoria's Secret | St Louis, MO
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Promoted brand through event marketing, demonstrations and sales.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education and Training
06/2010GED
Ritenour Adult Education | St Louis, MO
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Resume Overview

Companies Worked For:

  • Dave & Buster's Entertainment Inc.
  • Barnes Jewish Hospital
  • Victoria's Secret

School Attended

  • Ritenour Adult Education

Job Titles Held:

  • Hostess
  • Customer Service Representative
  • Sales Associate

Degrees

  • 06/2010 GED

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