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Hostess Resume Example

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HOSTESS
Summary

High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Hardworking student and hostess offering 4 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Skills
  • Creating relationships with children, adolescents, and adults
  • Organized and punctual
  • Working under pressure
  • Time management
Experience
Company Name | City, StateHostess08/2020 - Current
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Upsold customers and optimized table-turns
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Notified server after seating parties in section to facilitate prompt service.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Leveraged [Open Tables] to collect reservation information and communicate updates to guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take party reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered questions about food and order statuses for waiting customers.
  • Checked dining and serving areas every 15 min to verify proper cleanliness and readiness for guests.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Company Name | City, StateAssistant Coach03/2019 - 08/2020
  • Supported program and promoted team alongside parent groups and student clubs.
  • Developed coaching and training plans for score development and performance enhancement.
  • Collaborated with individual team members to devise personalized exercise plans focused on specific areas for improvement.
  • Improved player health by optimizing nutritional plans and recommending enhanced life choices.
  • Worked with with administration to stay on top of changes and concerns.
  • Coached children with ADHD using cognitive and sensory motor activities
  • Learned extensively about the importance of development in both hemispheres
  • Attended to front desk duties (phone calls, parent and child interaction, created posters for graduating students, invoices)
  • Received an internship opportunity to further my studies
  • Built relationships with students
Company Name | City, StateFood Service Worker04/2018 - 01/2019
  • Washed, peeled, cut and measured recipe ingredients.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Distributed supplies, utensils and portable equipment.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Verified compliance with all sanitation and safety requirements.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Upheld food safety standards at all times.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Cleaned utensils, dishes and glasses for customer use.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Received food orders from individuals and explained offerings.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Complied with company service standards, including inventory and cash control procedures.
Education and Training
Midlands Technical College | City, StateAssociate of Applied Science in Applied PsychologyExpected in 05/2024
  • Life Scholarship Recipient
  • Transferring to University Of South Carolina in fall
  • Plan to receive master's degree in Applied Psychology
University Of South Carolina Sumter | CityHigh School DiplomaExpected in 05/2024
  • Dual Enrollment student senior year of high school
  • Completed English 101, 102, Psych 101, Sociology 101 through this program
River Bluff High School | City, StateHigh School Diploma06/2020
  • Was a member of HOSA and competed in Forensic Science
  • Varsity Dance
  • Various Health Science classes
  • Volunteer work
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Resume Overview

School Attended

  • Midlands Technical College
  • University Of South Carolina Sumter
  • River Bluff High School

Job Titles Held:

  • Hostess
  • Assistant Coach
  • Food Service Worker

Degrees

  • Associate of Applied Science in Applied Psychology
    High School Diploma
    High School Diploma

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