Hostess Resume Example
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HOSTESS
Professional Summary
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Skills
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Work History
Hostess, 10/2019 to 10/2020
The Clevelander Hotel – North Bay Village , FL
The Clevelander Hotel – North Bay Village , FL
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
- Documented reservations and communicated changes to guests using [Software].
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Rest Area Attendant, 10/2015 to 10/2018
Arkansas State Highway Transportation Department – Walnut Corner , AR
Arkansas State Highway Transportation Department – Walnut Corner , AR
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Safely and effectively handled wide range of cleaning products and solutions.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Conducted [Timeframe] inspections of [Type] equipment to promptly identify issues that could cause machinery malfunctions.
- Followed instructions, both orally and written from [Job Title] regarding daily job tasks and duties.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Checked inventory to restock [Type] and [Type] supplies before leaving for job sites.
- Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reduced opportunities for theft and trespassers by securing all entrances and exits.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
Front Desk Clerk, 06/2012 to 10/2015
Trinity Health Corporation – Pickerington , OH
Trinity Health Corporation – Pickerington , OH
REGISTERED NURSE, 08/1979 to 11/2000
Monarch – Garden City , MN
Monarch – Garden City , MN
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Participated in [Type] policy committee, meeting [Timeframe] to discuss policies, propose revisions and implement changes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
- Directed nursing activities for [Number] departments at [Number]-bed hospital with [Number]+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Administered [Type] testing and sent results to physician to create focused treatment plans, adjust treatment and [Action].
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
- Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Provided exceptional care to [Number] high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
- Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues.
- Audited charts and reviewed clinical documents to verify accuracy.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Oversaw delivery of care for all patients on [Number]-bed medical-surgical unit, providing direct care to up to [Number] patients, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Supervised and managed functions for [Number]-bed [Type] unit, including daily scheduling, tasking and administration.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Led successful [Number]-person team comprised of RNs, LPNs and ancillary staff.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Education
Associate of Science: NURSING, 05/1982
UNIVERSITY OF KENTUCKY - City
UNIVERSITY OF KENTUCKY - City
11 YEARS NURSING MANAGEMENT
I was the Nurse Manager on Med-Surg over 30 employees with 24 hour responsibility. Started & maintained a SENIOR CITIZEN PROGRAM at the Hospital in Louisa,KY and reported directly to the hospital Administrator. Started a Volunteer program which is still going today & opened the Gift Shop for the Seniors. Also worked as Nursing Supervisor in charge at night for Humana HospitalSt. LUKEs, Bluefield WV. I loved Nursing but became disabled in 2000. I am presently going to Valley College Certified Medical Assistant program.
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Resume Strength
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- Measurable results
- Strong summary
Resume Overview
School Attended
- UNIVERSITY OF KENTUCKY
Job Titles Held:
- Hostess
- Rest Area Attendant
- Front Desk Clerk
- REGISTERED NURSE
Degrees
- Associate of Science : NURSING , 05/1982
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