Hostess Resume Example Roy's Restaurant - Huntington Beach, California

HOSTESS

Summary

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Highly-astute Caterer and foodservice management professional of [Number] years' experience. Bringing positive track record of exceeding expectations, building and retaining long-term customer relations and supplying quality services.

Experienced in coordinating food preparation and delivery to as many as [Number] guests at private, business and public events. Smooth and well-prepared to carry out work without delay. Skillfully manage team, food and time issues with excellent problem-solving and multitasking abilities.

Skills

Bussing expertise
Dining crew workflow optimization
High-volume dining
Safe food handling
Menu memorization
Dining customer service
Cash register operation
Guest and client satisfaction
Team contribution
Outstanding cleanliness
Strong communication skills
Customer service oriented

Strong team member
Accurate cash handling
Excellent customer service
Organizational skills
Problem solving
Outgoing personality
Fluent in [Language]
Payment processing
Credit and cash transactions
Customer assistance
ID verification

Experience

Hostess
Anaheim, CARoy's Restaurant/Apr 2019 to Current

Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Answered telephone to provide establishment information and take party reservations.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Answered phones politely and promptly, accurately recording and confirming reservations.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Placed reservations through phone and email into [Software].
Tracked seated guests and available seating using [System].
Answered customers' questions about hours, seating, current wait time and other information.
Notified servers after seating parties in section for prompt service.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].

Hostess/Server
Westminster, CAOutback Steakhouse/Oct 2016 to Current

Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Monitored dining area to assess server capacity and accurately estimate wait times.
Answered telephone to provide establishment information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered customers' questions about hours, seating, current wait time and other information.
Notified servers after seating parties in section for prompt service.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

Cashier
Fountain Valley, CARoss Dress For Less/Feb 2016 to Oct 2016

Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Worked closely with front-end staff to assist customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Education and Training

BusinessGolden West CollegeHuntington Beach, CA

High School DiplomaMarina High SchoolJun 2015Huntington Beach, CA

Resume Overview

Companies Worked For:

Roy's Restaurant
Outback Steakhouse
Ross Dress For Less

School Attended

Golden West College
Marina High School

Job Titles Held:

Hostess
Hostess/Server
Cashier

Degrees

Business
High School Diploma

Hostess Resume Example

Resume Score: 80%

Resume Overview

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