hostess resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Hello, my name is Jessicaand I've been working since I was able to with a workers permit. I have most retail experience with some restaurant experience. I would love to join your team!
Skills
Fluent in [English]
Retail merchandising expertise
Interpersonal and written communication
Money Transfer Systems
Working as a team and maintaining a healthy work environment
Operating systems
Attention to detail
Basic computer skills
Sales skills
Communication
Active listening
Problem resolution
Collaboration
Decision-making
Flexible schedule
Friendly, positive attitude
Planning & organizing
Issue and conflict resolution
Menu memorization
Seating assignment preparation
Table Bussing
Table setting arrangements
Price memorization
Safe food handling
Dining customer service
Organizational skills
Experience
Hostess, 06/2022 - Current Hei Hotels & Resorts – Atlanta, GA,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Resolved customer service and food-related issues to maintain guest satisfaction.
Answered phones promptly to record and confirm reservations.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Key Holding Manager, 01/2022 - 06/2022 Tempur-Pedic – Tucson, AZ,
Supervised bank deposits and security procedures to support store opening and closing.
Opened and closed store in absence of senior managers.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Assisted customers with locating and securing desired products.
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Operated cash register.
Maintained store and maintained appearance.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Signed for incoming shipments in manager's absence.
Connected with customers to provide assistance and collect feedback to optimize operations.
Set up visually appealing promotional displays.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Monitored cash drawers in checkouts to verify adequate cash supply.
Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
Happily guided customers through the process of successfully finding their ideal styles and sizes
Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
Actively stayed informed about latest sales offerings and loyalty programs
Worked on/as a team with 25 plus other sales associates to boost sales goals, conversation, and units per transaction through constant communication and celebrating accomplishments
Education and Training
High School Diploma: , Expected in 06/2021 - Vista High School - Vista, CA GPA: Status -
[4.0] GPA
: Diagnostic Medical Sonography, Expected in - Mira Costa College - Oceanside, CA, GPA: Status -
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