Host Supervisor and Front of the House Manager Resume Example
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HOST SUPERVISOR AND FRONT OF THE HOUSE MANAGER
Summary
Outgoing Front of House Manager and Server offering extensive knowledge of hospitality etiquette, food preparation, secure cash handling and superior customer service.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.A flexible and energetic food service professional with extensive restaurant and food service experience and a dedication to positive guest relations. Demonstrated team leader with excellent interpersonal and staff management skills. Prior work in fine-dining restaurants with high customer volume atmospheres.
Highlights
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Experience
Host Supervisor and Front of the House ManagerOct 2014 to Current
Mattel Inc. - Miami , FL
Mattel Inc. - Miami , FL
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Server and Front of House SupervisorMar 2014 to Oct 2014
IMC Margaritaville - City , STATE
IMC Margaritaville - City , STATE
- Promptly served all food courses and alcoholic beverages to guests.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Completed closing duties, including restocking items and closing out any cash transactions.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Effortlessly maintained a professional tone at all times, including during peak rush hours.
- Received frequent customer compliments for going above and beyond normal duties.
- Participated and prepared service for parties, holiday meals, luncheons, special functions, and other social events.
ServerMar 2013 to Aug 2014
P.F Chang's China Bistro - City , STATE
P.F Chang's China Bistro - City , STATE
- Assisted guests with making menu choices in an informative and helpful fashion.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Delivered exceptional, friendly and fast service.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Promoted and endorsed the company to bring in new business.
- Provided high quality service.
- Stocked and maintained silverware, linen and condiments.
Ballroom Dance Instructor and Professional DancerSep 2011 to Feb 2013
Arthur Murray Franchised Dance Studios - City , STATE
Arthur Murray Franchised Dance Studios - City , STATE
- Observed students to determine physical and artistic qualifications and limitations and plans programs to meet students' needs and aspirations.
- Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment.
- Drilled pupils in execution of dance steps.
- Taught history of dance, theory and practice of dance notation.
- Choreographed, developed and directed individual dance performances dance programs based on student's personal goals and needed objectives.
- Prepared daily and weekly lesson plans for studio activities, group classes and individual lessons.
- Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
- Expressed musical themes through tempo, phrasing, volume and dynamics.
Cocktail WaitressAug 2008 to Aug 2009
Delilah's Gentleman's Club And Steakhouse - City , STATE
Delilah's Gentleman's Club And Steakhouse - City , STATE
Trainer, Server, and Banquet StaffNov 2006 to Jun 2008
Lucky Strike Lanes - City , STATE
Lucky Strike Lanes - City , STATE
- Responsible for training newly hired servers and hosts to meet employer required service standards.
- Concentrated on knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Education
Associate of Arts, Fine Arts Music Education2006Northern Virginia Community College - City, State, USA
- 3.8 GPA
- Minor in Vocal Performance
- Coursework in Music Theory, Music History, Jazz Composition, Psychology, Sociology, American Sign Language, Advance English Language, General Studies
- Awarded Academic Overload
- Member of Dean's list with Honors
Skills
Microsoft and Windows Experience, Aloha Enterprises, Micros systems and Rosnet efficient, Creative and Diligent, Positive Time management and communication skills
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Resume Overview
School Attended
- Northern Virginia Community College
Job Titles Held:
- Host Supervisor and Front of the House Manager
- Server and Front of House Supervisor
- Server
- Ballroom Dance Instructor and Professional Dancer
- Cocktail Waitress
- Trainer, Server, and Banquet Staff
Degrees
- Associate of Arts , Fine Arts Music Education 2006
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